Uma solução para o erro 201 na instalação do Creative Cloud Desktop

Explorer ,
Jun 05, 2015 Jun 05, 2015

Copy link to clipboard

Copied

to Brazilian friends, i´d like to write about the steps I done do make it works, in portuguese.

Enfrentei uma longa jornada em busca da solução para o erro 201 na instalação do Creative Cloud Destkop.

Durante a instalação, neste ponto:

ScreenShot116.jpg

Ocorria este erro:

ScreenShot117.jpg

Tentei TODAS as soluções propostas, inclusive aqui nos fóruns da Adobe, dentre as quais:

- Desativar firewall, Anti-virus, ambos simultaneamente (olha o perigo!).

- Criar regras especiais no firewall para as diversas soluções apontadas.

- Desativar o wi-fi e conectar via cabo.

- Desinstalar TUDO da adobe no PC (até o Adobe Reader), apagando todas as pastas.

- Criar outro usuário no windows.

- Executar o 'AdobeCreativeCloudCleanerTool' (apesar de não ter funcionado, achei interessante. fica aqui: https://helpx.adobe.com/br/creative-suite/kb/cs5-cleaner-tool-installation-problems.html)

NADA FUNCIONOU: erro 201 aos 50% da instalação.

Para piorar, tentei no notebook da minha esposa (cuja configuração é inferior ao meu VAIO i5) e... FUNCIONOU de primeira no windows 8.1 com firewall e anti-virus rodando normalmente, na mesma rede que a minha. Ai caramba!

Já estava no estágio que você está agora, pensando em: a) cancelar a assinatura; b) formatar tudo; c) trocar o computador; d) mudar de profissão e etc.

Encontrei a solução depois de muitas (e muitas) horas de pesquisa na própria Adobe aqui: https://forums.adobe.com/thread/1847647

O que fiz, seguindo as instruções, foi simplesmente:

1) abrir a página de download do Photoshop Elements, aqui:

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

Não baixar nada, apenas manter a página aberta (?! sim, isso mesmo que você leu)

2) Baixar o Creative Cloud Desktop completo em zip, do site da Adobe, aqui:

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_0_0_74.zip

3) Descompactar o .zip e executar o arquivo Set-up.exe.

Pronto! Funcionou. Já baixei todos os aplicativos que eu precisava da assinatura completa.

Espero que funcione para você.

Enjoy!

Leandro Campos.

from Brazil

TOPICS
Creative Cloud

Views

31.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 215 Replies 215
Community Beginner ,
Jun 06, 2015 Jun 06, 2015

Copy link to clipboard

Copied

Valeu Leandro, salvou mais uma alma! Tudo funcionando!

Eu até vi esse post no fórum gringo, mas já estava tão nervoso que não fiz o passo 1 e portanto deu "acesso negado" no arquivo.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2015 Jun 08, 2015

Copy link to clipboard

Copied

Rapaz, muito, mas muito obrigado!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2015 Jun 08, 2015

Copy link to clipboard

Copied

Muuito obrigado, salvou a vida do meu PC!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2015 Jun 10, 2015

Copy link to clipboard

Copied

MUITÍSSIMO OBRIGADO! Já havia tentado de tudo! Só assim que consegui! Mais uma vez obrigado!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2015 Jun 10, 2015

Copy link to clipboard

Copied

Ajudou muito! Valeu mesmo!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 13, 2015 Jun 13, 2015

Copy link to clipboard

Copied

Valeu vc. é o cara!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 14, 2015 Jun 14, 2015

Copy link to clipboard

Copied

Cara valeu, deu certo. Meu problema agora é que quando abro o Creative Cloud ele pede para instalar uma atualização e não sai dos 5% de download, aconteceu com mais alguém aí?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 14, 2015 Jun 14, 2015

Copy link to clipboard

Copied

Because the link is now Outdated .

Download new updated version from below link :

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_1_110.zip

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2015 Oct 29, 2015

Copy link to clipboard

Copied

Oi usei para instalar aqui a versão: http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_1_110.zip Instala normalmente, mas, quando faço login ele pede para fazer atualização e quando chega em 30% para. veja: adobe_001.JPG - Google Drive.

Desinstalei tudo usando: AdobeCreativeCloudCleanerTool.exe e fiz como orientado, mas, acontece de novo.

Socorro!

Uso windows 8.1 64bit

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 29, 2015 Oct 29, 2015

Copy link to clipboard

Copied

That link is outdated .

Here is the new link , it will not ask to update :

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_3_0_151.zip

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 14, 2015 Jun 14, 2015

Copy link to clipboard

Copied

Use the Creative Cloud Cleaner tool and uninstall the outdated version  :

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Then use the above link and download latest version and install the same .

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 14, 2015 Jun 14, 2015

Copy link to clipboard

Copied

Obrigado Brucgovn‌, agora deu certo ^^

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 14, 2015 Jun 14, 2015

Copy link to clipboard

Copied

Bienvenido 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 17, 2015 Jun 17, 2015

Copy link to clipboard

Copied

Thank you! You saved my day with these links above. You and Leandrocamposrj. Sorry for my english. It's very poor.

Thank you.

Ana Paula

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 18, 2015 Jun 18, 2015

Copy link to clipboard

Copied

Exatamente o mesmo problema que aqui, Bruno. Já tentei desinstalar de todas as formas (inclusive via Creative Cloud Tools).

Também baixei a versão nova (2015) e nada. Sempre para em 5%.

Estou prestes a formatar a maquina.

Você conseguiu de alguma outra forma?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 18, 2015 Jun 18, 2015

Copy link to clipboard

Copied

Has the Creative Cloud update stuck at 5% ?

Did you used below link to reinstall Adobe Creative cloud ?

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_1_110.zip

Or

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_0_0_74.zip????

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 18, 2015 Jun 18, 2015

Copy link to clipboard

Copied

Valeu, galera! Mais uma vida foi salva aqui! Eu estava quase surtando com essa travada nos 5%...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 18, 2015 Jun 18, 2015

Copy link to clipboard

Copied

Bravo

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 18, 2015 Jun 18, 2015

Copy link to clipboard

Copied

Thanks Bro!

I

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2015 Jun 19, 2015

Copy link to clipboard

Copied

Dear Brucgovn, both the links suggested are Acces denied:

You don't have permission to access "http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_1_110.zip" on this server.

Reference #18.2d0506c9.1434718543.1d77b1a1

Any suggestion?

TY

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 19, 2015 Jun 19, 2015

Copy link to clipboard

Copied

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 19, 2015 Jun 19, 2015

Copy link to clipboard

Copied

Step 1)

Click on the below link and open Photoshop Elements download link.

Do not close the page , simply keep it open.

Download Photoshop Elements products | 13, 12, 11, 10

If we do not keep above page open , you will get Access Denied error.

Then click on below link and download direct Installer file  mentioned in step 2.


Step 2)

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_1_110.zip

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2015 Jun 19, 2015

Copy link to clipboard

Copied

GREAT MAN!!!

It's ok now

Thank You

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 19, 2015 Jun 19, 2015

Copy link to clipboard

Copied

Glad to hear that .

You are welcome

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines