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Unable to activate Acrobat Pro 2020 on MacOS Big Sur 11.1

New Here ,
Jan 18, 2021 Jan 18, 2021

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Hello,

The option to activate the above software never shows as an option under Help.  I have uninstalled/installed the software many times, no luck.

I purchased Acrobat Pro 2020 (student & teacher version) from Amazon.  I have the product code and serial number.  The installation appears to go smoothly and accepts the serial number.

Is this an issue with Big Sur or is there another problem?

 

Thanks in advance,

Pat

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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it may say, sign in instead of activate.

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Hi,

I signed in when requested.  Still no option to activate. 

 

Thanks,

Pat.

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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signing in is all that's required to "activate".  ie, it's not the same with a subscription as it was for perpetual licenses with older adobe products.

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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When you go to the Help menu in Acrobat, do you see the option to Sign Out?

 

If so, then that means you're signed in and the software is activated.

 

With subscription products, logging in is the same as activation.

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Hi,

Thanks for your reply.  I am signed in.  When I try to edit a document, I get the following message:

 

Screen Shot 2021-04-05 at 8.35.05 AM.png

 

 

 

 

 

 

Thanks,

Pat

 

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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LATEST

did you use installation file(s) from amazon?  if so, you probably are going to need to contact* adobe support sooner or later so do that now and don't bother with the below steps.  they're going to need to determine if your license is legitimate etc.

 

otherwise, if you used the cc desktop app from adobe.com to install acrobat (https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud...,

 

reset your acrobat preferences -: https://forums.adobe.com/thread/1595848?start=0&tstart=0

 

if that fails, using the cc desktop app

 

1. uninstall acrobat dc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html and its preferences

2. restart your computer

3. reinstall acrobat dc using the cc desktop app

4. test

 

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1617637640226.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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LEGEND ,
Jan 25, 2021 Jan 25, 2021

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Is it not running right? There isn't necessarily an Activate step.

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