Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Locked

Unable to reach Adobe servers - why ?

New Here ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

Gazy_0-1593016789983.png

How can i solve this ? I verrified it and it keeps showing up

TOPICS
Cloud storage web assets

Views

13.8K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 25, 2020 Jun 25, 2020
I appreciate that multiple people are adding to the discussion that they are encountering problems connecting to the server.  There is not currently an outage but you can check the status of Adobe servers at Adobe Status. If this is your first time encountering this error, but it worked previously, then see Unable to reach Adobe servers for steps you can take to resolve the error. If you have a Creative Cloud Individual membership and you have never been able to connect to Adobe servers, the...

Likes

Translate

Translate
Adobe Employee ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

Gazy, the error occurs because the computer is unable to access the necessary servers.  Please make sure the computer is able to access the servers and ports listed in Adobe Creative Cloud Network Endpoints.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Thank you for your email with suggestions on what could be done. I don't know what else to do. Unfortunately, I was sent around the system. I contacted Norton and they helped set up the gates. Unfortunately, that didn't help. I had another firewall program that I contacted, they suggested I uninstall it, try it out and reinstall it. It didn't help, Now there's only hope left that Adobe will help make it work again !!!!!
Or has anyone made it work?
Yours sincerely

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Mich_2 I am sorry that you continue to encounter problems configuring your local network and computer to no longer block access to Adobe servers.  

 

I would recommend you bookmark this discussion and contact a local networking specialist who can help you with setting up your local network successfully.  Internet Service Providers sometimes provide this service, if you are using their equipment exclusively.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

I have the same issue the last 10 hours

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

LATEST

I appreciate that multiple people are adding to the discussion that they are encountering problems connecting to the server.  There is not currently an outage but you can check the status of Adobe servers at Adobe Status.

 

If this is your first time encountering this error, but it worked previously, then see Unable to reach Adobe servers for steps you can take to resolve the error.

 

If you have a Creative Cloud Individual membership and you have never been able to connect to Adobe servers, then please start by completing the steps listed in Unable to reach Adobe servers. Please also be aware that the configuration of the network, and hardware and software, firewalls can prevent you from contacting Adobe servers.  If this is the case then you will need to have access to the servers and ports that are listed in Adobe Creative Cloud Network Endpoints

 

If you are unsure what category you fall into, or would like direct assistance, then please contact our support team at Welcome to Adobe Customer Care! Need help?.  Please be aware that the same configuration errors that prevent you from contacting Adobe servers may also make it impossible for you to establish a secure chat session or access account management on Adobe.com.  If you find that chat is always closed, then please use a different computer, smartphone, or tablet to begin the interaction.

 

Finally, if you are using the computer for work or school, and the computer and or network is not managed by you, then you may need to look into a Creative Cloud for Team or Enterprise membership.  Both memberships allow for restricted access to Adobe servers and the ability to install Creative Cloud applications over the local network.  This is not a feature that is included with an individual membership.  

 

With a Creative Cloud for Team or Enterprise membership you can also use the process listed in Enterprise | Support and Expert Sessions to schedule a session with a Creative Cloud for Team or Enterprise experts.  The scope of support provided by these Experts does include helping with configuring the download, update, installation and activation process on your network.

 

Due to the variety of network configurations possible, it is not possible to provide this level of assistance for an Individual member.   Just trying to provide a list of steps necessary to configure a hardware firewall, on every router available on the market, would be impossible.  Instead, you will want to use the support that is available to you to make sure the router and modem work with the servers and ports listed in Adobe Creative Cloud Network Endpoints.  This may mean you need to contact your Internet Service Provider and/or your router manufacturer.  Both sources are going to be more familiar with configuring your home network to contact our servers.

 

To prevent additional confusion, I am now going to lock this public forum discussion.  If you have read everything in this post and applied all of the suggestions offered, then please contact our support team for direct assistance at Welcome to Adobe Customer Care! Need help? or begin a new public forum discussion in the Download and Install forum at Download & Install

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Well i have tried the suggested solutiles from this video:

It didn't help. What exactly can i make to solve the problem?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

some problem .......:(

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines