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Unable to reach adobe servers.

Guest
Jan 11, 2018 Jan 11, 2018

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Hi,

I've been trying to open Creative Cloud on my MacBook for the last month and it comes up with "unable to reach Adobe servers" and ""not connected to the Internet". I've tried a few things that I've read online like checking if I'm able to reach the Adobe servers through a link which then presents the 2 logos. That all works fine. I also don't have any Internet connection issues.

I'm currently running OS High Sierra 10.13.1

This problem is really starting to frustrate me as the only way I can find of downloading any software is through the Creative Cloud desktop app.

I know this issue has been picked up in some other threads but the answers there didn't help.

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correct answers 1 Correct answer

Community Expert , Jan 15, 2018 Jan 15, 2018

if you need to do a clean install:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to

...

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Community Expert ,
Jan 11, 2018 Jan 11, 2018

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confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Guest
Jan 11, 2018 Jan 11, 2018

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I can connect to the servers, even the secure ones.

I've tried all of these : Resolve connection errors with Adobe Creative Cloud and Creative Suite applications and nothing works.

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Community Expert ,
Jan 11, 2018 Jan 11, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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New Here ,
Jan 14, 2018 Jan 14, 2018

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I have the same issue. I've tried so many things based on so many forums. Maybe its just not compatible.

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Guest
Jan 15, 2018 Jan 15, 2018

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Hi,

I've fixed the problem! Took a lot of research but I eventually found a thread somewhere suggesting to download "AdobeCreativeCloudCleaner" which I did. Download it, uninstall all your Adobe software (including CreativeCloud). Restart your computer. Install AdobeCreativeCloudCleaner, run it (repair everything) then restart your computer again and reinstall CreativeCloud and it should work!

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Community Expert ,
Jan 15, 2018 Jan 15, 2018

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if you need to do a clean install:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Jul 16, 2021 Jul 16, 2021

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These links are useless. They point to a generic landing page that has nothing to do with the subject at hand.

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Community Expert ,
Jul 16, 2021 Jul 16, 2021

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Here's the post with corrected links:

 

For a complete and clean reinstallation follow the steps below: 

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) 

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New Here ,
May 17, 2021 May 17, 2021

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I am not a Computer Specialist and this is just a recap of how I solved this problem on my workstation.  Any changes you may make on your computers are at your own risk.

 

A couple months ago (2021) Adobe CC started hanging while downloading or updatating programs with a Server Unavailable error message.  It would start the download then hang after about 5 - 20%.  I tried all the fixes listed at Adobe and the Community with nothing fixing my problem.  An Adobe Tech remotely accessed my computer, worked dilligently for almost an hour and one half to no avail.  He did all the network, firewall, anti-virus, etc checks suggested and more.   I saw his focus on the network and then continued in that direction for several days.  I found a similar "Servers Unavailable" error in another video/audio application on my MacPro workstation.  These apps were working on my MacPro laptop but not the workstation.  I then focused my efforts into my network path operations on the workstation.  

 

After many days I found in my network preferences, Advanced, Proxies, that SOCKS Proxy was checked on.  I unchecked it and Adobe CC servers became available and began downloading updates.  My other video/audio app showed their servers available now.  I watched as both apps started their downloads/updates.  After about a minute the servers became unavailable again.  I then started watching as my SOCKS Proxy automatically turned back on making the servers unavailable with downloads stopping.  I then found two LaunchDaemon programs that may be turning the SOCKS Proxy back on: "mmproxy" and "mmproxyd".  I found them in "HD>Applications>Utilities".  I isolatd them into a separate directory and forced quit them in terminal.  There were two copies of "mmproxy" and one "mmproxyd" in the Utilities folder.  I also found an mmproxy folder located at "HD>Users>Shared>mmproxy". I renamed and isolated that folder.  I also  found "/Library/LaunchDaemons/com.mmproxy.agent.plist" and removed that.  I rebooted to see if any other program would turn SOCKS Proxy back on. None did.  Everything seemed to be working now.  SOCKS Proxy remained off.

 

My Adobe servers are now functioning fine as is my other video/audio programs showing servers available.  No more servers unavailable issues for the past several weeks.  I also noticed my web browsing speed has slightly improved.

 

Apparently this unwanted software got loaded into my workstation a couple months ago causing the havok.

 

My desktop is a MacPro, mid 2010, running Mojave 10.14.6.

 

I am not a Computer Specialist and this is just a recap of how I solved this problem on my workstation.  Any changes you may make on your computers are at your own risk.

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