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Where is Support Chat?

Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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I'm from Canada and support is nowhere to be found.

How can I reach out to a person on a one-to-one basis and not with a forum, because they are horrible as customer support?

 

Thank you.

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Community Information, Feature request

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correct answers 1 Correct answer

Community Beginner , Dec 06, 2019 Dec 06, 2019
I like chat, I just couldn't find access to it.I'm now realizing it must be a problem with Firefox Desktop version.It's the support forums I don't like.

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Adobe Community Professional ,
Dec 06, 2019 Dec 06, 2019

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feather005, good evening.
Visit Adobe Customer Support from Canada here.

Adobe Help Center

image.png


TkfY(ACP),JAPAN

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Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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Hi TkfY,

 

The Support Help Area, used to have chat as an option, but is no longer there.

It is now very small FAQ-type area, or support forum link. No chat option. Unless it isn't showing up in Firefox.

Looks like it doesn't work with Firefox Desktop.

I can access it with Firefox Mobile.

 

Next question is why are there weird problems with Firefox Desktop?

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New Here ,
Dec 06, 2019 Dec 06, 2019

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It is interesting to ask, why do you dislike the site support chat?

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Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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I like chat, I just couldn't find access to it.

I'm now realizing it must be a problem with Firefox Desktop version.

It's the support forums I don't like.

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Adobe Community Professional ,
Dec 06, 2019 Dec 06, 2019

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There is also a telephone inquiry.
When you start chatting, a screen like the one below will appear. Click “contact options” to get a phone number.

image.pngimage.png

If you have a CCT, the phone number will be displayed at the bottom of the start screen (only during business hours)

image.png


TkfY(ACP),JAPAN

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New Here ,
Mar 26, 2021 Mar 26, 2021

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I agree with the original poster. I never participate in these forums but I am so disappointed in how inaccessible customer service is on this website that I am taking the time to provide feedback to Adobe here.

There is no chat icon visible on Chrome or Safari browsers, no phone numbers, and no email address. The webpages that are suggested do not provide contact information. As for the "Adobe Support Community", none of the advice and links provided by staff or that are marked as "Solved" worked. I even tried calling offices in my country using this list (https://www.adobe.com/about-adobe/contact/offices.html). When I finally found a phone number that worked (by searching the web, not this website), all the options that I chose led to a message that they could not help and to visit the website. (That number that worked, by the way, is 1-800-585-0774). I had to call back and pretend I was purchasing software in order to reach an actual person at a call centre outside of North America. I spoke to a number of very professional and helpful individuals. My issue was eventually resolved, thanks to their efforts but no thanks to this truly terrible website. Total time spent: ~2.5 hours. Adobe, your products are great but please reconsider your approach to customer service on this webiste.

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