Why can't I connect to Creative Cloud over a VPN?

[ChrisWhy]

I use a VPN to protect my Internet activity from ISPs and other companies. I'm automatically connected to it when Windows starts. However, unless I disconnect from the VPN, Creative Cloud will not connect. Instead, it only shows the error: "No Internet Connection", and gives two options: "Retry" (doesn't work) and "Continue Offline". If Adobe doesn't like the IP address I have, why not give a more specific error message? I absolutely was connected to the Internet.

[servitor]

There's a discussion thread here: Re: CC will not load with VPN running

IPv6 support by the VPNs may have something to do with this.

What VPN are you using?

[ChrisWhy]

I use NordVPN, which uses IPv4. I tried enabling IPv6 in the network adapter settings, but that didn't make a difference. Thanks for the link, I'll follow that thread.

[Abambo]

I used CC while using a VPN connection. It’s part of my company’s security scheme to connect to a VPN when working inside of the company’s network.

So there needs to be a config issue. IPv6 could be a clue as indicated.

[aquaphx]

I am using surfshark VPN and switched my connection protocol to TCP and it works fine now.

Adobe was completely useless as technical support as usual.

[TheFlyingScot]

I'm using TorGuard. Just tried switching to TCP but it did not work for me. I'll try a few other things in line with this idea and see if I can find the right combination of settings.

[thiefunny]

On NordVPN, changing protocol to NordLynx (WireGuard® protocol) helped.