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AAMEE CS6 and "Complete Registration" Prompt

Explorer ,
Jun 18, 2012 Jun 18, 2012

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I'm building a Mac CS6 distribution with AAMEE 3 and am encountering an issue when a suite product is first launched.  While the product does run and doesn't require a serial number or registration, it presents a fleeting Growl-like prompt where it says "Complete Registration.  Complete your Adobe ID profile and register your product."

Screen Shot 2012-06-18 at 3.50.26 PM copy.png

Here's the steps to reproduce:

- Build a CS6 trial package of Master Collection and InCopy with the following options set:

  - <Checked> End User License Agreement

  - <Checked> Adobe Product Improvement Program

  - <Checked> Adobe Tutorial Content in Trial Mode

  - <Unchecked> Disable all Adobe AIR installers, including Adobe Help Manager

  - Conflicting processes: Abort installations

  - Adobe Updater: Adobe Update Manager is disabled (IT manages update distribution)

  - Installation's Location: Deploy to default application directory

- Build AAMEE CS6 serialization files for Master Collection and InCopy

- On a second computer, install the Master Collection and InCopy trial pkgs

- Install/execute the Master Collection and InCopy serialization files

- Log out of the computer which has CS6 installed and log in as a non-administrator

- Open a member of a suite (in this case there are two products--Master Collection (anything but InCopy) and InCopy)

- See the prompt to Complete Registration

Is there a way to disable this prompt?

Thanks,

- Patrick

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Adobe Employee ,
Jun 20, 2012 Jun 20, 2012

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Hi Patrick,

Thanks for providing detailed steps. This prompt should not be shown and is suppressed when package is installed. Can you please provide amt3.log and oobelib.log. this will help us in nailing down the root cause of this issue.

logs can be located at

/tmp/oobelib.log on OSX

and

%TEMP%\oobelib.log on Windows.

thanks,

Rahul | rbaiswar@adobe.com | Adobe systems

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Explorer ,
Jun 21, 2012 Jun 21, 2012

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What's the best way to provide the files?  Email, through this forum (specific steps please--I haven't sent files through here before)?

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Adobe Employee ,
Jun 22, 2012 Jun 22, 2012

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can you please email these from your email id to rbaiswar@adobe.com

thanks,

Rahul

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Explorer ,
Jun 22, 2012 Jun 22, 2012

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Rahul,

  I emailed you the logs.

- Patrick

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New Here ,
Jul 03, 2012 Jul 03, 2012

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I would be interested in this as well, same issue, running version 3.0.168.0

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Community Beginner ,
Jul 18, 2012 Jul 18, 2012

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I would also be interested in an update to this issue... I also have the same issue running v.3.0.168.0

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Adobe Employee ,
Jul 19, 2012 Jul 19, 2012

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Hi Patrick,

can you please confirm if serialization executable (created out of AAMEE) was run with elevated permissions (sudo).

thanks,

Rahul | rbaiswar@adobe.com

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Explorer ,
Jul 19, 2012 Jul 19, 2012

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Rahul,

  It's been a little while since I did it, but I believe I used a GUI-based (i.e. double-clicked the .pkg) installation invoked from the FInder.  No CLI for the CS6 trial installations, but CLI was understandably used for the serlialization process.

- Patrick

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