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[edwhow1]

I have just added an admin and license access to a user who already had a login on that e-mail address. He gets this error when trying to access the area I have granted him.

Not specific to OS but it's Windows.

What to do?

[alisterblack]

Is this with reference to the Enterprise Dashboard?

If so I would advise opening a support case via the support tab of the dashboard, as we would need to check your dashboard.

[Chad Baker · Accepted solution]

Sometimes this can happen if the user chooses the wrong option when presented with the choice for Enterprise ID or Adobe ID during sign-in. Have them try both.