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New Here ,
Jan 26, 2016 Jan 26, 2016

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I have just added an admin and license access to a user who already had a login on that e-mail address. He gets this error when trying to access the area I have granted him.

Not specific to OS but it's Windows.

What to do?

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correct answers 1 Correct answer

Adobe Employee , Jan 29, 2016 Jan 29, 2016
Sometimes this can happen if the user chooses the wrong option when presented with the choice for Enterprise ID or Adobe ID during sign-in. Have them try both.

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Adobe Employee ,
Jan 26, 2016 Jan 26, 2016

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Is this with reference to the Enterprise Dashboard?

If so I would advise opening a support case via the support tab of the dashboard, as we would need to check your dashboard.

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Adobe Employee ,
Jan 29, 2016 Jan 29, 2016

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Sometimes this can happen if the user chooses the wrong option when presented with the choice for Enterprise ID or Adobe ID during sign-in. Have them try both.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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