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App Update Failed - Error 113

Community Beginner ,
Jan 24, 2018 Jan 24, 2018

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Recently I've noticed that I'm unable to download updates for my CC apps at work. (It hasn't been an issue thus far):

Exit Code: 113

-------------------------------------- Summary --------------------------------------

- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download

FATAL: Fatal Error '113' occurred while download

FATAL: Error occurred in download of package (Name: AdobePhotoshop19-Core_x64 Version: 19.1). Error code: '113'

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I've tried the troubleshooting tips on this page with no success:

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Our IT team have said that our firewall settings may have changed recently which could be contributing to the issue.

-Is there a specific port or ports that need to be opened for the updates to work again?

-Or alternatively anything else I can tell our IT team to try?

Thanks,

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correct answers 1 Correct answer

Adobe Employee , Jan 25, 2018 Jan 25, 2018

Moving this query to Deployment for Creative Cloud for Team, Enterprise, & CS

Meanwhile you may refer to this document which contains lists of network endpoints for websites and specific services that are offered as part of Adobe Creative Cloud. The server and domains listed in this document must be accessible on ports 80 and 443

for the relevant applications and services to function correctly:https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

...

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Adobe Employee ,
Jan 25, 2018 Jan 25, 2018

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Moving this query to Deployment for Creative Cloud for Team, Enterprise, & CS

Meanwhile you may refer to this document which contains lists of network endpoints for websites and specific services that are offered as part of Adobe Creative Cloud. The server and domains listed in this document must be accessible on ports 80 and 443

for the relevant applications and services to function correctly:https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints...

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Community Beginner ,
Jan 25, 2018 Jan 25, 2018

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Thank you - yes that document was helpful to our IT team and they have found a solution around it - thank you 🙂

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Adobe Employee ,
Jan 26, 2018 Jan 26, 2018

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You're Welcome!

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