Cannot Permanently Delete Files Because Someone Has Restored Them

[Kathy5FFA]

Hello. I have not yet found an answer to this issue. I am the admin for Adobe Cloud for Teams and have multiple collaborators who have accesss to various files and folders. There are some files in the Deleted folder that I am unable to delete. I receive a message that "someone has restored them". How to I permanently delete these files? If someone has restored them, why are they still in the Deleted folder? How do I know which collaborator has restored them so I can see if they are on their system. Where did they restore them to? Any advice for this issue is welcome. Thank you!

[John T Smith · Accepted solution]

This may  help

-https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

[Kathy5FFA]

This is just instructions on how to permanently delete files without the error issue. It's not really helpful unless I'm missing something.

[John T Smith]

Sorry, that is the only link I have... I don't store ANY files away from my computer, other than copying files to an external drive in a dock to make backups

I don't know if support can help, but worth a try

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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[donvawter]

Have you found a solution to this? I am having same issue.

[kellyc80947837]

Why did Adobe create such a problem?

[krism90570987]

I'm having the same trouble. Did anyone ever find an answer? Why Adobe? WHYYYY?

[kglad]

use the contact tab on your admin console.

[krism90570987]

I just selected all the files, restored them, then deleted them, and then I was able to permanently delete them.

[kglad]

@krism90570987, thank you for that info.  hopefully, it will also work for others.

[Kathy5FFA]

When I tried to restore the files, it says "Could not restore asset". Then I try to delete them and it says that they can't be deleted because the file has been restored. 🤦‍ This did not work for me.