Error Code 1615

New Here ,
Apr 02, 2014 Apr 02, 2014

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Through the Enterprise Lincensing site, I am trying to download a CC package. Each time I try to download it, I get an error code 1615. I have licensing for these items.

I tried Adobe chat help, but they referred me here.

Thanks!

Tim Gibson

Tech Director

EV Free Church

Crystal Lake, IL

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correct answers 1 Correct answer

Adobe Employee , Apr 02, 2014 Apr 02, 2014

I'm not sure if this is a CC issue (not this forum) or a Wizard issue. Long shot: During the install process did you enter any registration info? Any special characters like an apostrophe or something?

Ben

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Community Expert ,
Apr 02, 2014 Apr 02, 2014

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that's a download or installation error?  (attaching a screenshot of the error would be helpful, http://forums.adobe.com/message/4209263#4209263)

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New Here ,
Apr 02, 2014 Apr 02, 2014

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It's from the install part of the downloading of the package.

Windows 7 Pro SP1 64 bit

Here's the pic of the log.Log.JPG

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Adobe Employee ,
Apr 02, 2014 Apr 02, 2014

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Moving this discussion to the Enterprise Deployment (Acrobat and Reader) forum.

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New Here ,
Apr 02, 2014 Apr 02, 2014

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Thanks for moving it.

If I download the apps from the Creative Cloud app, it says that the license code is not valid for the subscription ones. So through the licensing site seems to be the only way to download them, but everytime I try it, it fails in the last step.

This is a fresh install of Windows and the first time I'm installing it.

Dell Vostro 460

Intel Core i7 3.4 GHz

12 GB RAM

320 GB HD

Thanks!

Tim

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Adobe Employee ,
Apr 02, 2014 Apr 02, 2014

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I'm not sure if this is a CC issue (not this forum) or a Wizard issue. Long shot: During the install process did you enter any registration info? Any special characters like an apostrophe or something?

Ben

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New Here ,
Apr 03, 2014 Apr 03, 2014

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I did choose the option of Package & License yesterday. During that process, I entered the license key which is only letters & numbers (the program put in the dashes). I'm trying right now the option of Package without License - Trial Mode.

Tim

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New Here ,
Apr 03, 2014 Apr 03, 2014

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Just got the same error code after choosing Package without License - Trial Mode where no license info was entered.

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LEGEND ,
Apr 04, 2014 Apr 04, 2014

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Not meaning to play message thread ping-pong, but since this is an Enterprise CC question, i have moved it to the appropriate forum:

Enterprise Deployment for Creative Cloud, Creative Suite

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New Here ,
Apr 08, 2014 Apr 08, 2014

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I was finally able to download the package. In the Package Name field I was user "Rachel's Install." I changed that to "Rachel Install" and it finished downloading.

Thank you,

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