Newly Packaged CC apps fail on during install

Report · Apr 30, 2014

We recently re-packaged all of our Adobe CC apps. We wanted to test the installation locally before we used Casper Suite to push them out so we copied our first package, Acrobat XI Pro, to the newly imaged iMac's desktop and started the install. The install failed. I've included the error message received. Thanks for any help you can provide. We're stumped.

Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: LSExceptions [0x6000000a93c0] loaded
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: @(#)PROGRAM:Install PROJECT:Install-846
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: @(#)PROGRAM:Installer PROJECT:Installer-721
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Hardware: iMac11,2 @ 3.06 GHz (x 4), 4096 MB RAM Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Running OS Build: Mac OS X 10.9.1 (13B42)
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: TMPDIR=/var/folders/ y1/8wxv8h7x7f3d7xl6z1cpjdd80000gn/T/
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: SHELL=/bin/bash
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: HOME=/Users/macadmin
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: USER=macadmin
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: LOGNAME=macadmin
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: SSH_AUTH_SOCK=/tmp/launch-5bkJOz/ Listeners
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: Apple_PubSub_Socket_Render=/tmp/launch- tq39FE/Render
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Env: __CHECKFIX1436934=1
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Acrobat XI Pro - CC Installation Log
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Opened from: /Volumes/Video Streaming/Adobe Packages/Acrobat XI Pro - CC/Build/Acrobat XI Pro - CC_Install.pkg
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: fileURLForURL = x-disc://Video%20Streaming/Adobe %20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: fileURLForURL = file://localhost/Volumes/Video %20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20- %20CC_Install.pkg
Apr 29 11:14:13 LB-HAWAC301-ADT.local Installer[2563]: Referenced component packages (1) trustLevel=100 Apr 29 11:14:20 LB-HAWAC301-ADT.local Installer[2563]: InstallerStatusNotifications plugin loaded
Apr 29 11:14:23 LB-HAWAC301-ADT.local Installer[2563]: LSExceptions [0x6000000a93c0] unloaded
Apr 29 11:14:29 LB-HAWAC301-ADT.local runner[2579]: Administrator authorization granted.
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: ================================================================================
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: User picked Standard Install
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Choices selected for installation:
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Install: "Acrobat XI Pro - CC"
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]:

Acrobat XI Pro - CC_Install.pkg : com.adobe.Enterprise.install. 8719B14F-19DE-4540-935A-7B881EC72E8E : 1.0.0.1.0
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: ================================================================================
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: It took 0.00 seconds to summarize the package selections.
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

"file://localhost" )

Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: -[IFDInstallController(Private) _buildInstallPlan]: file:// localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat %20XI%20Pro%20-%20CC_Install.pkg
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Set authorization level to root for session
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Will use PK session
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Starting installation:
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Configuring volume "MacintoshHD"
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Preparing disk for local booted install.
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Free space on "MacintoshHD": 988.88 GB

(988877664256 bytes).
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Create temporary directory "/var/folders/ y1/8wxv8h7x7f3d7xl6z1cpjdd80000gn/T//Install.25639XqY8W"
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: IFPKInstallElement (1 packages)
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: Using authorization level of root for IFPKInstallElement Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: PackageKit: Adding client PKInstallDaemonClient pid=2563, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Apr 29 11:14:29 LB-HAWAC301-ADT.local Installer[2563]: PackageKit: Enqueuing install with boosting
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: PackageKit: ----- Begin install -----
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: PackageKit: packages=(

"PKJaguarPackage <file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI %20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg>"

)
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: PackageKit: Extracting file://localhost/Volumes/Video %20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20- %20CC_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/ PKInstallSandboxManager/C35EDC85-EE3D-4151-A2AD-D8945F3FBF4F.activeSandbox/Root, uid=0)
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: PackageKit: prevent user idle system sleep
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: PackageKit: suspending backupd
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: PackageKit: Executing script "./preinstall" in /Volumes/ Video Streaming/Adobe Packages/Acrobat XI Pro - CC/Build/Acrobat XI Pro - CC_Install.pkg/Contents/ Resources
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: ./preinstall: AAMEE Installer : preinstall launched...
Apr 29 11:14:29 LB-HAWAC301-ADT.local install_monitor[2583]: Temporarily excluding: /Applications, /Library, / System, /bin, /private, /sbin, /usr
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: ./preinstall: AAMEE Installer : Working directory is / Volumes/Video Streaming/Adobe Packages/Acrobat XI Pro - CC/Build/Acrobat XI Pro - CC_Install.pkg/Contents/ Resources
Apr 29 11:14:29 LB-HAWAC301-ADT.local installd[2391]: ./preinstall: AAMEE Installer : Launching AdobeDeploymentManager...
Apr 29 11:14:39 LB-HAWAC301-ADT.local installer[2633]: IFJS: *** exception: TypeError: 'null' is not an object (evaluating 'my.target.systemVersion.ProductVersion')
Apr 29 11:14:39 LB-HAWAC301-ADT.local installer[2633]: JS: 10.6 or higher:1
Apr 29 11:14:39 LB-HAWAC301-ADT.local installer[2633]: Product archive /Volumes/Video Streaming/Adobe Packages/Acrobat XI Pro - CC/Build/Acrobat XI Pro - CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe Acrobat XI Pro Installer.pkg trustLevel=100 Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: -[IFDInstallController(Private) _buildInstallPlan]: file:// localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat %20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/APRO11.0.0en_US/payloads/ AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#acrobatpreinstall.pkg
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: -[IFDInstallController(Private) _buildInstallPlan]: file:// localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat %20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/APRO11.0.0en_US/payloads/ AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#AdobeApplicationManager.pkg Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: -[IFDInstallController(Private) _buildInstallPlan]: file:// localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat %20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/APRO11.0.0en_US/payloads/ AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#application.pkg
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: -[IFDInstallController(Private) _buildInstallPlan]: file:// localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat %20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/APRO11.0.0en_US/payloads/ AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#browserPlugin.pkg
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: -[IFDInstallController(Private) _buildInstallPlan]: file://

localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat %20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/APRO11.0.0en_US/payloads/ AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#support.pkg
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: -[IFDInstallController(Private) _buildInstallPlan]: file:// localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat %20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/APRO11.0.0en_US/payloads/ AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#automator.pkg

Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: -[IFDInstallController(Private) _buildInstallPlan]: file:// localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat %20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/APRO11.0.0en_US/payloads/ AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#pdfservices.pkg

Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: Set authorization level to root for session Apr 29 11:14:40 LB-HAWAC301-ADT.local runner[2638]: Administrator authorization granted.
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: Will use PK session
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: Starting installation:

Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: Configuring volume "MacintoshHD"
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: Preparing disk for local booted install.
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: Free space on "MacintoshHD": 988.73 GB (988727717888 bytes).
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: Create temporary directory "/var/folders/zz/ zyxvpxvq6csfxvn_n0000000000000/T//Install.2633kYrktm"
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: IFPKInstallElement (7 packages)
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: Using authorization level of root for IFPKInstallElement Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: PackageKit: ----- Begin install -----
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: PackageKit: request=PKInstallRequest <7 packages, destination=/>
Apr 29 11:14:40 LB-HAWAC301-ADT.local installer[2633]: PackageKit: packages=(

"PKLeopardPackage <file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI %20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro %20Installer.pkg#acrobatpreinstall.pkg>",

"PKLeopardPackage <file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI %20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro %20Installer.pkg#AdobeApplicationManager.pkg>",

"PKLeopardPackage <file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI %20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro %20Installer.pkg#application.pkg>",

"PKLeopardPackage <file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI %20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro %20Installer.pkg#browserPlugin.pkg>",

"PKLeopardPackage <file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI %20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro %20Installer.pkg#support.pkg>",

"PKLeopardPackage <file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI %20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro %20Installer.pkg#automator.pkg>",

"PKLeopardPackage <file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI %20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkgApr 29 11:14:41 LB-HAWAC301- ADT.local installer[2633]: PackageKit: Extracting file://localhost/Volumes/Video%20Streaming/Adobe %20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/ Contents/Resources//Setup/APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI %20Pro%20Installer.pkg#acrobatpreinstall.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/

C/PKInstallSandboxManager/90057F82-437D-4097-8B0F-B97C7E934289.activeSandbox/Root/tmp, uid=0) Apr 29 11:14:42 LB-HAWAC301-ADT.local installer[2633]: PackageKit: Extracting file://localhost/Volumes/Video %20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20- %20CC_Install.pkg/Contents/Resources//Setup/APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/ Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#AdobeApplicationManager.pkg (destination=/var/folders/zz/ zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/90057F82-437D-4097-8B0F- B97C7E934289.activeSandbox/Root, uid=0)
Apr 29 11:14:42 LB-HAWAC301-ADT.local installer[2633]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Adobe Acrobat XI Pro Installer.pkg”." UserInfo=0x7f808b4adfb0 {NSUnderlyingError=0x7f808b4a6d20 "archive verify failed", NSURL=#application.pkg -- file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat %20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.11.viewer.app.pkg.MUI, NSLocalizedDescription=An error occurred while extracting files from the package “Adobe Acrobat XI Pro Installer.pkg”.} {

NSLocalizedDescription = "An error occurred while extracting files from the package \U201cAdobe Acrobat XI Pro Installer.pkg\U201d.";

NSURL = "#application.pkg -- file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat %20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg";

NSUnderlyingError = "Error Domain=PKXARArchiveErrorDomain Code=101 \"archive verify failed\" UserInfo=0x7f808b4c77f0 {NSURL=file:///Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI %20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources/Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro %20Installer.pkg#application.pkg/Scripts, NSFileOwnerAccountID=99, NSFileHFSTypeCode=0, NSFileSystemFileNumber=523, NSFileExtensionHidden=false, NSFileSystemNumber=16777222, NSFileSize=611204495, NSFileGroupOwnerAccountID=99, NSFileOwnerAccountName=_unknown, NSFilePosixPermissions=420, NSFileHFSCreatorCode=0, NSFileCreationDate=2012-09-24 09:25:29 +0000, NSFileType=NSFileTypeRegular, NSFileGroupOwnerAccountName=_unknown, NSFileReferenceCount=1, NSFileModificatioApr 29 11:14:42 LB-HAWAC301-ADT.local installer[2633]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Adobe Acrobat XI Pro Installer.pkg”." UserInfo=0x7f808b4adfb0 {NSUnderlyingError=0x7f808b4a6d20 "archive verify failed", NSURL=#application.pkg -- file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat %20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg/Contents/Resources//Setup/ APRO11.0.0en_US/payloads/AcrobatProfessional11.0-mul/Adobe%20Acrobat%20XI%20Pro%20Installer.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.11.viewer.app.pkg.MUI, NSLocalizedDescription=An error occurred while extracting files from the package “Adobe Acrobat XI Pro Installer.pkg”.}

Apr 29 11:14:42 LB-HAWAC301-ADT.local installer[2633]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Apr 29 11:14:52 LB-HAWAC301-ADT.local Installer[2563]: LSExceptions [0x6000004bf7a0] loaded
Apr 29 11:14:53 LB-HAWAC301-ADT.local installd[2391]: ./preinstall: AAMEE Installer : Exit code of AdobeDeploymentManager is (79)

Apr 29 11:14:53 LB-HAWAC301-ADT.local installd[2391]: ./preinstall: AAMEE Installer : Exit ...
Apr 29 11:14:53 LB-HAWAC301-ADT.local install_monitor[2583]: Re-included: /Applications, /Library, /System, / bin, /private, /sbin, /usr
Apr 29 11:14:53 LB-HAWAC301-ADT.local installd[2391]: PackageKit: releasing backupd
Apr 29 11:14:53 LB-HAWAC301-ADT.local installd[2391]: PackageKit: allow user idle system sleep
Apr 29 11:14:53 LB-HAWAC301-ADT.local installd[2391]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Acrobat XI Pro - CC_Install.pkg”." UserInfo=0x7f943af1bd50 {NSFilePath=./preinstall, NSURL=file://localhost/Volumes/Video %20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20- %20CC_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install. 8719B14F-19DE-4540-935A-7B881EC72E8E, NSLocalizedDescription=An error occurred while running scripts from the package “Acrobat XI Pro - CC_Install.pkg”.} {

NSFilePath = "./preinstall";

NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobat XI Pro - CC_Install.pkg\U201d.";

NSURL = "file://localhost/Volumes/Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20- %20CC/Build/Acrobat%20XI%20Pro%20-%20CC_Install.pkg";

PKInstallPackageIdentifier = "com.adobe.Enterprise.install. 8719B14F-19DE-4540-935A-7B881EC72E8E";

}
Apr 29 11:14:53 LB-HAWAC301-ADT.local installd[2391]: PackageKit: Running idle tasks
Apr 29 11:14:53 LB-HAWAC301-ADT.local installd[2391]: PackageKit: Done with sandbox removals
Apr 29 11:14:54 LB-HAWAC301-ADT.local Installer[2563]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Acrobat XI Pro - CC_Install.pkg”." UserInfo=0x6000000fe480 {NSFilePath=./preinstall, NSURL=file://localhost/Volumes/ Video%20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrobat%20XI%20Pro%20- %20CC_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install. 8719B14F-19DE-4540-935A-7B881EC72E8E, NSLocalizedDescription=An error occurred while running scripts from the package “Acrobat XI Pro - CC_Install.pkg”.}
Apr 29 11:14:54 LB-HAWAC301-ADT.local installd[2391]: PackageKit: Removing client PKInstallDaemonClient pid=2563, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Apr 29 11:14:54 LB-HAWAC301-ADT.local Installer[2563]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Apr 29 11:14:54 LB-HAWAC301-ADT.local Installer[2563]: IFDInstallController 1D250 state = 8
Apr 29 11:14:54 LB-HAWAC301-ADT.local Installer[2563]: Displaying 'Install Failed' UI.
Apr 29 11:14:54 LB-HAWAC301-ADT.local Installer[2563]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
Apr 29 11:15:02 LB-HAWAC301-ADT.local Installer[2563]: LSExceptions [0x6000004bf7a0] unloaded

Report · Apr 30, 2014

Hi bengreeno,

It seems like you are trying to install the package from a Network location. I would suggest you to please download the package on the Local Hard drive and then try installing.

Please let us know if it helps.

Regards,

Abhijit

Report · Apr 30, 2014

Yes, the package is located on the Desktop, not on a network location.

We are creating a new OS X build right now to rule that out. I'll update with those results.

Report · Apr 30, 2014

Looks like your .pkg is on a mounted volume named Video Streaming.

"An error occurred while running scripts from the package “Acrobat XI Pro - CC_Install.pkg”." UserInfo=0x7f943af1bd50 {NSFilePath=./preinstall, NSURL=file://localhost/Volumes/Video %20Streaming/Adobe%20Packages/Acrobat%20XI%20Pro%20-%20CC/Build/Acrob at%20XI%20Pro%20- %20CC_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install. 8719B14F-19DE-4540-935A-7B881EC72E8E, NSLocalizedDescription=An error occurred while running scripts from the package “Acrobat XI Pro - CC_Install.pkg”.} {

Report · Apr 30, 2014

Interesting... I believe I copied the wrong error because it was copied to the Desktop. In any case, rebuilding the image seems to have resolved the issue. The previous OS X 10.9.1 build was not working. The current 10.9.2 build is working without issue.

Report · May 13, 2014

Ok, new build... issue still persists. I've copied in the logs below. Thanks for any help!

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: LSExceptions [0x6000000a5ca0] loaded

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: @(#)PROGRAM:Install PROJECT:Install-846

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: @(#)PROGRAM:Installer PROJECT:Installer-721

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: Hardware: iMac11,2 @ 3.06 GHz (x 4), 4096 MB RAM

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: Running OS Build: Mac OS X 10.9.2 (13C1021)

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: Env: SSH_AUTH_SOCK=/tmp/launch-CcNbmm/Listeners

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: Env: Apple_PubSub_Socket_Render=/tmp/launch-BnUkgn/Render

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: Env: __CHECKFIX1436934=1

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: Adobe_CC_Acrobat_XI_Pro Installation Log

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: Opened from: /var/root/Desktop/Adobe_CC_Acrobat_XI_Pro_Install.pkg

May 13 14:24:02 LB-HAWAC301-11-ADT Installer[9799]: Referenced component packages (1) trustLevel=100

May 13 14:24:10 LB-HAWAC301-11-ADT Installer[9799]: InstallerStatusNotifications plugin loaded

May 13 14:24:12 LB-HAWAC301-11-ADT runner[9815]: Administrator authorization granted.

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: ================================================================================

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: User picked Standard Install

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Choices selected for installation:

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Install: "Adobe_CC_Acrobat_XI_Pro"

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Adobe_CC_Acrobat_XI_Pro_Install.pkg : com.adobe.Enterprise.install.416BD324-C5F4-4782-B6E4-91E42E9B9451 : 1.0.0.1.0

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: ================================================================================

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: It took 0.00 seconds to summarize the package selections.

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

"file://localhost"

)

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/var/root/Desktop/Adobe_CC_Acrobat_XI_Pro_Install.pkg

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Set authorization level to root for session

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Will use PK session

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Starting installation:

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Configuring volume "MacintoshHD"

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Preparing disk for local booted install.

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Free space on "MacintoshHD": 975.06 GB (975057293312 bytes).

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.9799TonuBG"

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: IFPKInstallElement (1 packages)

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: Using authorization level of root for IFPKInstallElement

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: PackageKit: Adding client PKInstallDaemonClient pid=9799, uid=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

May 13 14:24:12 LB-HAWAC301-11-ADT Installer[9799]: PackageKit: Enqueuing install with boosting

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: PackageKit: ----- Begin install -----

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: PackageKit: packages=(

"PKJaguarPackage <file://localhost/var/root/Desktop/Adobe_CC_Acrobat_XI_Pro_Install.pkg>"

)

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: PackageKit: Extracting file://localhost/var/root/Desktop/Adobe_CC_Acrobat_XI_Pro_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/B0C58ABF-9A39-4F79-B811-401AB18989F0.activeSandbox/Root, uid=0)

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: PackageKit: prevent user idle system sleep

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: PackageKit: suspending backupd

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: PackageKit: Executing script "./preinstall" in /var/root/Desktop/Adobe_CC_Acrobat_XI_Pro_Install.pkg/Contents/Resources

May 13 14:24:12 LB-HAWAC301-11-ADT install_monitor[9816]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: ./preinstall: AAMEE Installer : preinstall launched...

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: ./preinstall: AAMEE Installer : Working directory is /var/root/Desktop/Adobe_CC_Acrobat_XI_Pro_Install.pkg/Contents/Resources

May 13 14:24:12 LB-HAWAC301-11-ADT installd[1094]: ./preinstall: AAMEE Installer : Launching AdobeDeploymentManager...

May 13 14:24:13 LB-HAWAC301-11-ADT Installer[9799]: LSExceptions [0x6000000a5ca0] unloaded

May 13 14:24:29 LB-HAWAC301-11-ADT installd[1094]: ./preinstall: AAMEE Installer : Exit code of AdobeDeploymentManager is (81)

May 13 14:24:29 LB-HAWAC301-11-ADT installd[1094]: ./preinstall: AAMEE Installer : Exit ...

May 13 14:24:29 LB-HAWAC301-11-ADT install_monitor[9816]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

May 13 14:24:30 LB-HAWAC301-11-ADT installd[1094]: PackageKit: releasing backupd

May 13 14:24:30 LB-HAWAC301-11-ADT installd[1094]: PackageKit: allow user idle system sleep

May 13 14:24:30 LB-HAWAC301-11-ADT installd[1094]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Adobe_CC_Acrobat_XI_Pro_Install.pkg”." UserInfo=0x7fb2abe27e00 {NSFilePath=./preinstall, NSURL=file://localhost/var/root/Desktop/Adobe_CC_Acrobat_XI_Pro_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.416BD324-C5F4-4782-B6E4-91E42E9B9451, NSLocalizedDescription=An error occurred while running scripts from the package “Adobe_CC_Acrobat_XI_Pro_Install.pkg”.} {

NSFilePath = "./preinstall";

NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAdobe_CC_Acrobat_XI_Pro_Install.pkg\U201d.";

NSURL = "file://localhost/var/root/Desktop/Adobe_CC_Acrobat_XI_Pro_Install.pkg";

PKInstallPackageIdentifier = "com.adobe.Enterprise.install.416BD324-C5F4-4782-B6E4-91E42E9B9451";

}

May 13 14:24:30 LB-HAWAC301-11-ADT Installer[9799]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Adobe_CC_Acrobat_XI_Pro_Install.pkg”." UserInfo=0x6000002e7580 {NSFilePath=./preinstall, NSURL=file://localhost/var/root/Desktop/Adobe_CC_Acrobat_XI_Pro_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.416BD324-C5F4-4782-B6E4-91E42E9B9451, NSLocalizedDescription=An error occurred while running scripts from the package “Adobe_CC_Acrobat_XI_Pro_Install.pkg”.}

May 13 14:24:30 LB-HAWAC301-11-ADT installd[1094]: PackageKit: Running idle tasks

May 13 14:24:30 LB-HAWAC301-11-ADT installd[1094]: PackageKit: Removing client PKInstallDaemonClient pid=9799, uid=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

May 13 14:24:30 LB-HAWAC301-11-ADT installd[1094]: PackageKit: Done with sandbox removals

May 13 14:24:31 LB-HAWAC301-11-ADT Installer[9799]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

May 13 14:24:31 LB-HAWAC301-11-ADT Installer[9799]: IFDInstallController 16E30 state = 8

May 13 14:24:31 LB-HAWAC301-11-ADT Installer[9799]: Displaying 'Install Failed' UI.

May 13 14:24:31 LB-HAWAC301-11-ADT Installer[9799]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

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