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Adobe Flash Player not installing

New Here ,
Oct 17, 2016 Oct 17, 2016

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I have been trying to update my adobe flash player for a couple days now and it keeps getting stuck at 90% every single time.  I have uninstalled flash player, I have tried using different browsers, and I have tried using the offline version (but the only gets to like 14% for some reason and doesn't give me a reason).  So now I don't even have it installed since I've uninstalled it at this point.  I have also updated my mac to the newest update to see if that would make a difference too.  But, nothing has worked and my connection is very fast so it has nothing to do with my internet either.  I've looked for this everywhere and it says to just install a "clean version" but no matter what I do I can't find the Library that you need in finder.

Operating system version: OS X El Captain 10.11.6

Web browser version: Safari 10.0

Flash Player Version: None, since I uninstalled it trying to update the version

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Adobe Employee ,
Oct 17, 2016 Oct 17, 2016

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Hi,

I'll need to get some log files from you to troubleshoot the failure.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh?  and provide all four installation logs for the same installation attempt.  Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria

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New Here ,
Oct 17, 2016 Oct 17, 2016

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For some reason it didn't add anything to the install.log when it failed to install, so I just put in all the install logs from today since I have been trying for awhile.  Also, don't understand what you want me to upload?

Oct 17 00:14:20 zachd-pc softwareupdated[338]: BackgroundActivity: Starting Background Check Activity

Oct 17 00:14:20 zachd-pc softwareupdated[338]: Host (null) isReachable = YES

Oct 17 00:14:20 zachd-pc softwareupdated[338]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=YES, autoCriticalInstall=YES

Oct 17 00:14:20 zachd-pc softwareupdated[338]: SoftwareUpdate: Fired early. Next check=10/17/16, 6:22 PM (interval=86280.000000, A/C=YES)

Oct 17 00:14:20 --- last message repeated 1 time ---

Oct 17 00:14:20 zachd-pc softwareupdated[338]: BackgroundActivity: Finished Background Check Activity

Oct 17 00:14:20 zachd-pc softwareupdated[338]: BackgroundActivity: Starting One-time Background Check Activity

Oct 17 00:14:20 zachd-pc softwareupdated[338]: Host (null) isReachable = YES

Oct 17 00:14:20 zachd-pc softwareupdated[338]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=YES, autoCriticalInstall=YES

Oct 17 00:14:20 zachd-pc softwareupdated[338]: SoftwareUpdate: Fired early. Next check=10/17/16, 6:22 PM (interval=86280.000000, A/C=YES)

Oct 17 00:14:20 --- last message repeated 1 time ---

Oct 17 00:14:20 zachd-pc softwareupdated[338]: BackgroundActivity: Finished One-time Background Check Activity

Oct 17 00:14:20 zachd-pc softwareupdate_notify_agent[2482]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 2482

Oct 17 00:14:20 zachd-pc softwareupdate_notify_agent[2482]: Running for UpdatesAvailable

Oct 17 00:14:20 --- last message repeated 1 time ---

Oct 17 00:14:20 zachd-pc softwareupdate_notify_agent[2482]: Waiting 120 seconds before sending the notification to App Store

Oct 17 00:14:50 --- last message repeated 1 time ---

Oct 17 00:16:20 zachd-pc softwareupdated[338]: Adding client SUUpdateServiceClient pid=2482, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Oct 17 00:16:20 zachd-pc softwareupdated[338]: Adding client SUUpdateServiceClient pid=2482, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Oct 17 00:16:21 zachd-pc softwareupdate_notify_agent[2482]: Notifying with params: {

     SoftwareUpdateCount = 0;

     SoftwareUpdatesAvailable = 0;

  }

Oct 17 00:16:21 --- last message repeated 1 time ---

Oct 17 00:16:21 zachd-pc softwareupdate_notify_agent[2482]: appstoreupdateagent notified

Oct 17 00:16:21 --- last message repeated 1 time ---

Oct 17 00:16:21 zachd-pc softwareupdated[338]: Removing client SUUpdateServiceClient pid=2482, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Oct 17 00:16:22 --- last message repeated 1 time ---

Oct 17 00:16:22 zachd-pc softwareupdate_notify_agent[2482]: All notifications finished - exiting

Oct 17 00:16:22 zachd-pc softwareupdate_notify_agent[2482]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 2482

Oct 17 10:09:45 zachd-pc loginwindow[95]: IASGetCurrentInstallPhaseList: no install phase array set

Oct 17 10:09:45 zachd-pc loginwindow[95]: IASGetCurrentInstallPhase: no install phase set

Oct 17 10:10:04 zachd-pc installd[341]: installd: Starting

Oct 17 10:10:04 zachd-pc installd[341]: installd: uid=0, euid=0

Oct 17 10:10:11 zachd-pc softwareupdate_notify_agent[369]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 369

Oct 17 10:10:11 zachd-pc softwareupdate_notify_agent[369]: Running for LoginDone

Oct 17 10:10:11 zachd-pc softwareupdate_notify_agent[369]: Waiting 1 seconds before sending the notification to App Store

Oct 17 10:10:12 zachd-pc softwareupdated[374]: softwareupdated: Starting with build 10.11.6 (15G1004)

Oct 17 10:10:13 zachd-pc softwareupdated[374]: BackgroundActivity: Activity check-in with Interval 21600

Oct 17 10:10:13 zachd-pc softwareupdated[374]: Adding client SUUpdateServiceClient pid=369, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Oct 17 10:10:13 zachd-pc softwareupdate_notify_agent[369]: Notifying with params: {

     UpdateNotificationsOnly = 1;

  }

Oct 17 10:10:13 zachd-pc softwareupdate_notify_agent[369]: appstoreupdateagent notified

Oct 17 10:10:13 zachd-pc softwareupdated[374]: Removing client SUUpdateServiceClient pid=369, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Oct 17 10:10:13 zachd-pc softwareupdate_notify_agent[369]: All notifications finished - exiting

Oct 17 10:10:13 zachd-pc softwareupdate_notify_agent[369]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 369

Oct 17 10:10:14 zachd-pc softwareupdated[374]: Adding client SUUpdateServiceClient pid=344, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storeassetd)

Oct 17 10:10:21 dhcp-v880-3-00424 softwareupdate_firstrun_tasks[90]: Host swscan.apple.com isReachable = YES

Oct 17 10:10:51 dhcp-v880-3-00424 softwareupdate_firstrun_tasks[90]: BuildTagCache: Building tag cache if necessary using catalog host swscan.apple.com

Oct 17 10:10:51 dhcp-v880-3-00424 softwareupdated[374]: Adding client SUUpdateServiceClient pid=90, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

Oct 17 10:10:51 dhcp-v880-3-00424 softwareupdated[374]: BuildTagCache:  Cache is current

Oct 17 10:10:51 dhcp-v880-3-00424 softwareupdate_firstrun_tasks[90]: BuildTagCache:  Finished

Oct 17 10:10:51 dhcp-v880-3-00424 softwareupdated[374]: Removing client SUUpdateServiceClient pid=90, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

Oct 17 15:05:09 zachd-pc loginwindow[94]: IASGetCurrentInstallPhaseList: no install phase array set

Oct 17 15:05:09 zachd-pc loginwindow[94]: IASGetCurrentInstallPhase: no install phase set

Oct 17 15:05:13 zachd-pc softwareupdate_firstrun_tasks[90]: Host swscan.apple.com isReachable = YES

Oct 17 15:05:43 zachd-pc installd[341]: installd: Starting

Oct 17 15:05:43 zachd-pc installd[341]: installd: uid=0, euid=0

Oct 17 15:05:43 zachd-pc softwareupdate_firstrun_tasks[90]: BuildTagCache: Building tag cache if necessary using catalog host swscan.apple.com

Oct 17 15:05:43 zachd-pc softwareupdated[350]: softwareupdated: Starting with build 10.11.6 (15G1004)

Oct 17 15:05:45 zachd-pc softwareupdated[350]: Adding client SUUpdateServiceClient pid=90, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

Oct 17 15:05:45 zachd-pc softwareupdated[350]: BuildTagCache:  Cache is current

Oct 17 15:05:45 zachd-pc softwareupdate_firstrun_tasks[90]: BuildTagCache:  Finished

Oct 17 15:05:45 zachd-pc softwareupdated[350]: BackgroundActivity: Activity check-in with Interval 21600

Oct 17 15:05:45 zachd-pc softwareupdated[350]: Removing client SUUpdateServiceClient pid=90, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

Oct 17 15:05:50 zachd-pc softwareupdate_notify_agent[374]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 374

Oct 17 15:05:50 zachd-pc softwareupdate_notify_agent[374]: Running for LoginDone

Oct 17 15:05:50 zachd-pc softwareupdate_notify_agent[374]: Waiting 1 seconds before sending the notification to App Store

Oct 17 15:05:51 zachd-pc softwareupdated[350]: Adding client SUUpdateServiceClient pid=374, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Oct 17 15:05:52 zachd-pc softwareupdate_notify_agent[374]: Notifying with params: {

     UpdateNotificationsOnly = 1;

  }

Oct 17 15:05:52 zachd-pc softwareupdate_notify_agent[374]: appstoreupdateagent notified

Oct 17 15:05:52 zachd-pc softwareupdated[350]: Removing client SUUpdateServiceClient pid=374, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Oct 17 15:05:52 zachd-pc softwareupdated[350]: Adding client SUUpdateServiceClient pid=343, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storeassetd)

Oct 17 15:05:53 zachd-pc softwareupdate_notify_agent[374]: All notifications finished - exiting

Oct 17 15:05:53 zachd-pc softwareupdate_notify_agent[374]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 374

Oct 17 15:32:59 zachd-pc installer[764]: JS: Flash Player Install: Performing volume check for /

Oct 17 15:32:59 zachd-pc installer[764]: JS: Flash Player Install: Volume check passed.

Oct 17 15:32:59 zachd-pc installer[764]: Product archive /Volumes/Flash Player/Install Adobe Flash Player.app/Contents/Resources/Adobe Flash Player.pkg trustLevel=202

Oct 17 15:32:59 zachd-pc installer[764]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost

Oct 17 15:32:59 zachd-pc installer[764]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Resources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg

Oct 17 15:32:59 zachd-pc installer[764]: Set authorization level to root for session

Oct 17 15:32:59 zachd-pc installer[764]: Administrator authorization granted.

Oct 17 15:32:59 zachd-pc installer[764]: Will use PK session

Oct 17 15:32:59 zachd-pc installer[764]: Using authorization level of root for IFPKInstallElement

Oct 17 15:32:59 zachd-pc installer[764]: Starting installation:

Oct 17 15:32:59 zachd-pc installer[764]: Configuring volume "Macintosh HD"

Oct 17 15:32:59 zachd-pc installer[764]: Preparing disk for local booted install.

Oct 17 15:32:59 zachd-pc installer[764]: Free space on "Macintosh HD": 101.21 GB (101211770880 bytes).

Oct 17 15:32:59 zachd-pc installer[764]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.764Jkn5jX"

Oct 17 15:32:59 zachd-pc installer[764]: IFPKInstallElement (1 packages)

Oct 17 15:32:59 zachd-pc installd[341]: PackageKit: Adding client PKInstallDaemonClient pid=764, uid=0 (/usr/sbin/installer)

Oct 17 15:32:59 zachd-pc installer[764]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Oct 17 15:32:59 zachd-pc installd[341]: PackageKit: ----- Begin install -----

Oct 17 15:32:59 zachd-pc installd[341]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Oct 17 15:32:59 zachd-pc installd[341]: PackageKit: packages=(

     "PKLeopardPackage <file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Resources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg>"

  )

Oct 17 15:32:59 zachd-pc installd[341]: PackageKit: Extracting file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Resources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/3C0C2D15-BAFD-4A30-9F58-B64D32575A5E.activeSandbox/Root, uid=0)

Oct 17 15:33:00 zachd-pc installd[341]: PackageKit: prevent user idle system sleep

Oct 17 15:33:00 zachd-pc installd[341]: PackageKit: suspending backupd

Oct 17 15:33:00 zachd-pc install_monitor[767]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Oct 17 15:33:00 zachd-pc install_monitor[767]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Oct 17 15:33:00 zachd-pc installd[341]: PackageKit: releasing backupd

Oct 17 15:33:00 zachd-pc installd[341]: PackageKit: allow user idle system sleep

Oct 17 15:33:00 zachd-pc installd[341]: PackageKit: Install Failed: Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted" UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX} {

     NSFilePath = "/private/tmp/PKInstallSandbox.XXXXXX";

  }

Oct 17 15:33:00 zachd-pc installer[764]: install:didFailWithError:Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted" UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX}

Oct 17 15:33:00 zachd-pc installd[341]: PackageKit: Removing client PKInstallDaemonClient pid=764, uid=0 (/usr/sbin/installer)

Oct 17 15:33:00 zachd-pc installd[341]: PackageKit: Running idle tasks

Oct 17 15:33:00 zachd-pc installd[341]: PackageKit: Done with sandbox removals

Oct 17 15:33:00 zachd-pc installer[764]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Oct 17 15:37:54 zachd-pc softwareupdated[350]: BackgroundActivity: Starting Background Check Activity

Oct 17 15:37:55 zachd-pc softwareupdated[350]: Host (null) isReachable = YES

Oct 17 15:37:55 zachd-pc softwareupdated[350]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=YES, autoCriticalInstall=YES

Oct 17 15:37:55 zachd-pc softwareupdated[350]: SoftwareUpdate: Fired early. Next check=10/17/16, 6:22 PM (interval=86280.000000, A/C=YES)

Oct 17 15:37:55 --- last message repeated 1 time ---

Oct 17 15:37:55 zachd-pc softwareupdated[350]: BackgroundActivity: Finished Background Check Activity

Oct 17 15:37:55 zachd-pc softwareupdate_notify_agent[886]: Running for UpdatesAvailable

Oct 17 15:37:55 zachd-pc softwareupdate_notify_agent[886]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 886

Oct 17 15:37:55 zachd-pc softwareupdate_notify_agent[886]: Waiting 120 seconds before sending the notification to App Store

Oct 17 15:39:55 zachd-pc softwareupdated[350]: Adding client SUUpdateServiceClient pid=886, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Oct 17 15:39:55 zachd-pc softwareupdate_notify_agent[886]: Notifying with params: {

     SoftwareUpdateCount = 0;

     SoftwareUpdatesAvailable = 0;

  }

Oct 17 15:39:55 zachd-pc softwareupdate_notify_agent[886]: appstoreupdateagent notified

Oct 17 15:39:55 zachd-pc softwareupdated[350]: Removing client SUUpdateServiceClient pid=886, uid=755, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Oct 17 15:39:56 zachd-pc softwareupdate_notify_agent[886]: All notifications finished - exiting

Oct 17 15:39:56 zachd-pc softwareupdate_notify_agent[886]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 886

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Adobe Employee ,
Oct 17, 2016 Oct 17, 2016

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The FAQ lists 4 log files:  install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log.  You only provided one of the 4.  Since the 4 files are quite long to post to the forums we request they be uploaded to cloud.acrobat.com/send.

Since nothing is being written to the install.log file the failure is happening before the step that writes to that log file.  Please provide the other 3 files.


Thank you.

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New Here ,
Oct 17, 2016 Oct 17, 2016

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New Here ,
Oct 18, 2016 Oct 18, 2016

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I sent everything that's needed, right? Just wanted to make sure I did everything needed and I wasn't missing anything...

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Adobe Employee ,
Oct 18, 2016 Oct 18, 2016

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Have you installed any updates recently?  If so, what are they and when were they installed?

In Terminal (/Applications/Utilities/Terminal) run the following 2 commands and post the output of both:

  • ls -ale@ /
  • ls -ale@ /private/tmp

You can post it here or paste it into a file and upload it to cloud.acrobat.com/send.

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New Here ,
Oct 18, 2016 Oct 18, 2016

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total 61

drwxr-xr-x   33 root   wheel   1190 Oct 16 11:27 .

drwxr-xr-x   33 root   wheel   1190 Oct 16 11:27 ..

-rw-rw-r--    1 root   admin      0 Aug 24  2015 .DS_Store

d--x--x--x    9 root   wheel    306 Oct 18 21:34 .DocumentRevisions-V100

drwxr-xr-x    2 root   wheel     68 Oct 31  2013 .PKInstallSandboxManager

drwx------    5 root   admin    170 Sep 30  2014 .Spotlight-V100

d-wx-wx-wt    2 root   wheel     68 Aug 26  2015 .Trashes

-rw-r--r--@   1 zachd  staff    312 Oct 16  2014 .apdisk

  com.apple.quarantine   21

----------    1 root   admin      0 Feb 25  2016 .file

drwx------  315 root   wheel  10710 Oct 18 18:47 .fseventsd

drwxr-xr-x@   2 root   wheel     68 Nov 13  2015 .vol

  com.apple.FinderInfo   32

drwxrwxr-x+  59 root   admin   2006 Oct  4 10:43 Applications

0: group:everyone deny delete

drwxr-xr-x+  64 root   wheel   2176 Aug 22 11:20 Library

0: group:everyone deny delete

drwxrwxrwx    4 zachd  admin    136 May  2  2015 Logs

drwxr-xr-x@   2 root   wheel     68 Nov 13  2015 Network

  com.apple.FinderInfo   32

drwxr-xr-x@   4 root   wheel    136 Oct 16 11:28 System

  com.apple.rootless     0

0: group:everyone deny delete

lrwxr-xr-x    1 root   wheel     49 Jul  1  2014 User Information -> /Library/Documentation/User Information.localized

drwxr-xr-x    6 root   admin    204 Nov 13  2015 Users

drwxrwxrwt@   4 root   admin    136 Oct 18 21:34 Volumes

  com.apple.FinderInfo   32

0: group:everyone deny add_file,add_subdirectory,directory_inherit,only_inherit

drwxr-xr-x@  39 root   wheel   1326 Oct 16 11:13 bin

  com.apple.FinderInfo   32

  com.apple.rootless     0

drwxrwxr-t@   2 root   admin     68 Nov 13  2015 cores

  com.apple.FinderInfo   32

dr-xr-xr-x    3 root   wheel   4137 Oct 18 21:33 dev

lrwxr-xr-x@   1 root   wheel     11 Nov 13  2015 etc -> private/etc

  com.apple.FinderInfo   32

  com.apple.rootless     0

dr-xr-xr-x    2 root   wheel      1 Oct 18 21:34 home

-rw-r--r--@   1 root   wheel    313 Aug 22  2015 installer.failurerequests

  com.apple.FinderInfo   32

dr-xr-xr-x    2 root   wheel      1 Oct 18 21:34 net

drwxr-xr-x@   6 root   wheel    204 Oct  4 17:59 private

  com.apple.FinderInfo   32

drwxr-xr-x@  59 root   wheel   2006 Oct 16 11:13 sbin

  com.apple.FinderInfo   32

  com.apple.rootless     0

lrwxr-xr-x@   1 root   wheel     11 Nov 13  2015 tmp -> private/tmp

  com.apple.FinderInfo   32

  com.apple.rootless     0

drwxr-xr-x@  13 root   wheel    442 Aug 22 11:20 usr

  com.apple.FinderInfo   32

  com.apple.rootless     0

lrwxr-xr-x@   1 root   wheel     11 Nov 13  2015 var -> private/var

  com.apple.FinderInfo   32

  com.apple.rootless     0

total 0

drwxrwxrwt@ 3 root  wheel  102 Oct 16 18:25 .

  com.apple.rootless   0

drwxr-xr-x@ 6 root  wheel  204 Oct  4 17:59 ..

  com.apple.FinderInfo 32

drwxr-xr-x  3 root  wheel  102 Sep 29 14:57 noticeboard

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New Here ,
Oct 18, 2016 Oct 18, 2016

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I only installed the newest update for my mac after this newest update for adobe flash player wouldn't work, so I tried to troubleshoot it by downloading and installing the newest update for my mac.  Also, is there any way that I can call someone or something more efficient to help me with this?  This has taken way to long at this point and I can't do anything about it...  It has been like this for 4 days at this point and I can't even install the first thing for it still.

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Adobe Employee ,
Oct 19, 2016 Oct 19, 2016

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LATEST

This is actually an issue with your system not Flash Player installer.  This is the cause of the failure:

Oct 17 15:33:00 zachd-pc installd[341]: PackageKit: Install Failed: Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted" UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX} {

     NSFilePath = "/private/tmp/PKInstallSandbox.XXXXXX";

  }

Oct 17 15:33:00 zachd-pc installer[764]: install:didFailWithError:Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted" UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX}

I performed an internet search for the second part of the output and found quite a few hits on this with several different software installation, not just Flash Player, in recent days.  When installing software, files are written to a tmp location first.  In this case the OS installer utility is trying to write to a directory that should be there but is missing, has wrong permissions, or has a broken link to it (this is what I've seen from searching the internet for this error).  I'm not sure what the exact fix for it is.  Some people simply upgrade to macOS Sierra, which really isn't a fix since they're simply installing a new OS and resetting whatever permissions were on the directory, or re-creating the directory.

The two items I have in bold in the log file output, that are returning the failure, are system utility applications that are used when installing (any) software.  See PackageKit and installer for more information on these.

I recommend contacting Apple for assistance.

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