• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Adobe Flash won't download on Mac OS 10.11.6

New Here ,
Jul 26, 2016 Jul 26, 2016

Copy link to clipboard

Copied

I am having an issue updating my flash player. I uninstalled the previous version of flash player and followed all instructions trying to reinstall. I keep getting a failure message at 55% install. Please help!!!

Here is the link to all of the normally requested files:

Shared Files - Acrobat.com

Views

13.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 26, 2016 Jul 26, 2016

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2016 Jul 27, 2016

Copy link to clipboard

Copied

Hey, I appreciate the feedback but Ive already followed all of those steps and even tried researching the web for possible solutions. No matter what I do, the installation always fails at 55%.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 27, 2016 Jul 27, 2016

Copy link to clipboard

Copied

If you haven't rebooted yet, that's a great place to start.  At minimum, it will eliminate a bunch of potential roadblocks for other steps.

If rebooting doesn't help, please see the installation troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

Collecting and posting the logs would help us improve the product, and the links to the offline installers at the bottom of the guide should get you going.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2016 Jul 27, 2016

Copy link to clipboard

Copied

i have the same issue, i've tried rebooting, uninstalling and installing again, nothing works progress for the installation reaches 55% and then fails, i have flash player plug in on chrome working fine, but is impossible to install it on Safari.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 28, 2016 Jul 28, 2016

Copy link to clipboard

Copied

Hi,

Could you provide us with few log files that would help us debug. Please go through the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide the Adobe_GDE.log, Adobe_ADM.log and FlashInstall.log files. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post a link here.

Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jul 29, 2016 Jul 29, 2016

Copy link to clipboard

Copied

I am having the same problem on my Mac OS 10.11.6

Here's a link to my files:

Shared Files - Acrobat.com

Please help!

Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jul 30, 2016 Jul 30, 2016

Copy link to clipboard

Copied

Fixed it with a clean install. Thanks!

How to perform a "clean install" of Flash Player in Mac OS X

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 29, 2016 Jul 29, 2016

Copy link to clipboard

Copied

Same problem on my iMac running OS 10,11.5. Install reaches 90%, stops and then cannot be aborted. Have to use Force Quit.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 09, 2016 Aug 09, 2016

Copy link to clipboard

Copied

I was getting an Installation error at 90%. Clean install did not work for me.

inspecting the log file in the terminal ...

# cat ~/Library/Logs/FlashPlayerInstallManager.log

revealed a permission error...

2016-08-09 10:23:28 +0100   IM: [install started]

2016-08-09 10:23:28 +0100   RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

2016-08-09 10:23:28 +0100   RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

{

    NSFileCreationDate = "2016-06-29 01:09:55 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileHFSCreatorCode = 0;

    NSFileHFSTypeCode = 0;

    NSFileModificationDate = "2016-06-29 01:09:55 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 2541;

    NSFileReferenceCount = 1;

    NSFileSize = 27184;

    NSFileSystemFileNumber = 90527959;

    NSFileSystemNumber = 16777220;

    NSFileType = NSFileTypeRegular;

}

2016-08-09 10:23:28 +0100   RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

{

    NSFileCreationDate = "2015-07-04 14:58:09 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileModificationDate = "2016-08-09 09:23:28 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 449;

    NSFileReferenceCount = 12;

    NSFileSize = 408;

    NSFileSystemFileNumber = 3805633;

    NSFileSystemNumber = 16777220;

    NSFileType = NSFileTypeDirectory;

}

2016-08-09 10:23:29 +0100   IM: [install failed: 30]

2016-08-09 10:23:29 +0100   IM: Install failed with error code: 30.

2016-08-09 10:23:29 +0100   IM: NPAPI 22.0.0.209 ---------- log end ----------

checking this folder...

# ls -l /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/

revealed that the 'T' sub folder was only writable by root

total 0

drwxr-xr-x   7 root  wheel  238  9 Aug 10:23 0

drwx------  13 root  wheel  442 20 Jul 09:26 C

drwxr-xr-x   4 root  wheel  136  9 Aug 10:02 Cleanup At Startup

drwx------  11 root  wheel  374  9 Aug 10:23 T

adding permissions for wheel group to 'T' folder...

# chmod 750 /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T

then running installer again succeeded.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 09, 2016 Aug 09, 2016

Copy link to clipboard

Copied

Thanks for your solution, which is alas incomprehensible to me. Could you write some simple instructions please?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 09, 2016 Aug 09, 2016

Copy link to clipboard

Copied

Here's official, user-friendly installation troubleshooting guidance.  I'd recommend starting here before  going down more esoteric paths.

If you haven't rebooted yet, that's a great place to start.  At minimum, it will eliminate a bunch of potential roadblocks for other steps.

If rebooting doesn't help, please see the installation troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

Collecting and posting the logs would help us improve the product, and the links to the offline installers at the bottom of the guide should get you going.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 09, 2016 Dec 09, 2016

Copy link to clipboard

Copied

LATEST

The permissions issue is right on track. Mine was stopping at 53% and I could see the same error in the logs.

The correct fix is documented here:

macos - How can I fix permissions for files in the /var/folders/zz? - Ask Different

But basically you can do this:

sudo rm -rf /var/folders/zz/zy*
sudo shutdown -r now

After a reboot things should work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 09, 2016 Aug 09, 2016

Copy link to clipboard

Copied

Same problem here:

MAC OSX El Capitan, Safari: I try to install the flash player, but the installer stops at 90 %. Tried it with browser on and of, dropbox on/of and no virus scanner.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines