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cannot upgrade flash player

New Here ,
Jul 31, 2012 Jul 31, 2012

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I  have a macbook pro unning os x lion 10.7.4

I recently had a prompt to upgrade flash player.  I downloaded the file and got as far as the box with adobe flash player installer 11.3.  Click the read liscene etc then click install.  Nothing happens.  Any ideas

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correct answers 1 Correct answer

New Here , Aug 01, 2012 Aug 01, 2012
this is the answer I found on Mac support forums that worked right away.  The old flash player plug in was not removed by the new installer.  copied to give post person credit.Paul B. AdamsRe: safari 6.0 flash problem (blocked plug in)Jul 26, 2012 7:39 AM (in response to defconnect5)I have a new MacBook Pro and I followed these instructions, downlonading and installing the new Flash plugin. But when I looked in "/Library/Internet Plugins" there was no folder called "Disabled Plugins".However, I ...

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Adobe Employee ,
Jul 31, 2012 Jul 31, 2012

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Hello,

Welcome to Adobe Forums

You can download Flash Player 11.3 offline installer from here :

http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_osx.d...

Note : Download and save the .dmg and then double click to launch the setup

Thanks,

Vikram

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New Here ,
Jul 31, 2012 Jul 31, 2012

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thanks but i have no problems downloading the program. my problem is once its downloaded it will not install. I click accept liscence and then hit INSTALL. nothing happens.

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Adobe Employee ,
Jul 31, 2012 Jul 31, 2012

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Hello,

Generally it ask for the Administrator password when you click on Install.

Try with a differnet user account or the root account for MAC.

Thanks,

Vikram

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Adobe Employee ,
Aug 01, 2012 Aug 01, 2012

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I assume you performed step 6 in the following link.

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-mac.html#m...

If yes, could you please right-click the downloaded file, and perform the following steps: http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-mac.html#m....

Thanks,

Sunil

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New Here ,
Aug 01, 2012 Aug 01, 2012

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this is the answer I found on Mac support forums that worked right away.  The old flash player plug in was not removed by the new installer.  copied to give post person credit.

I have a new MacBook Pro and I followed these instructions, downlonading and installing the new Flash plugin. But when I looked in "/Library/Internet Plugins" there was no folder called "Disabled Plugins".

However, I did see two versions of Flash:

_Flash Player.plugin with old date

Flash Player.plugin with todays date

I deleted _Flash Player.plugin and this fixed the problem.

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