Error when auto updater attempts to install update

[Guest]

My wife got an update on her computer, I was able to save the "error report" prior to closing the updater.  Where would you like it sent?  When will Adobe fix this?  Obviously the issue was not addressed with the new Installer/Uninstaller (11.3 r300).       -kd5-

[Guest]

Same problem.  Also on XP. 

Bored of it!  Voted for fix. 

Meanwhile, stopping the updater seems sensible.  Not sure how best to do it.  What interface(s) should I use to delete the flashplayerupdateervice.exe?  

Task Manager first to delete the task, then Add/Remove programs to uninstall?

tx

[Guest]

Click START, RUN, type in "services.msc" (no quotes), hit ENTER. You'll get a window with local services listed. In that list is "Adobe Flash Player Update Service". Double click on it and in the following PROPERTIES window will be a "Startup Type" box. Select "disabled" and click "Apply".

No more problem until the cure comes along!

I hope!

Regards,

skid13

[Guest]

Services rather than apps level, righto. Thanks, skid13! 

[jones948]

Here's what I've done to disable the auto-update service enterprise wide using SCCM.

1) Push out the following C:\Windows\System32\Macromed\Flash\mms.cfg file to all machines with the problematic versions of Flash:

AutoUpdateDisable=1

SilentAutoUpdateEnable=0

(since we're updating Flash with SCCM, I'm not worried about turning off the Auto-Update service. Set AutoUpdateDisable=0 if you want to keep the "Notify Me to Install Updates" option turned on.)

2) It appears mearly pushing out the config change will not disable the update service, even with a restart, so push the following out as well to delete the service:

cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled & cmd /c sc delete "AdobeFlashPlayerUpdateSvc"

(I disable the service before deleting it, as in one test it threw an error if I deleted it immediately.)

[cogx]

In my scripted tasks, I prefer to use these commands:

flashplayerupdateservice.exe -setDisableAutoUpdate

flashplayerupdateservice.exe -deleteTask

flashplayerupdateservice.exe -uninstall

[cogx]

The votes keep climbing over at

https://bugbase.adobe.com/index.cfm?event=bug&id=3225162

For those who haven't yet disabled the update service, has the latest 11.3.300.268 build of FlashPlayerUpdateService.exe been crashing all the same or can it be that perhaps this bug was finally found and corrected?  It sure wasn't fixed in .265.

[cogx]

Unfortunately, I can answer my own question...

"Faulting application FlashPlayerUpdateService.exe, version 11.3.300.268, faulting module ntdll.dll"

[chris.campbell]

Quick update to let you know we hope to have a fix available for the Update Service crash very soon (possibly as early as tomorrow).  I'll post with additional details as soon as they are available.

Thanks for your patience.

Chris

[chris.campbell]

If you haven't seen the news, we've release Flash Player 11.3.300.270 today to specifically address this problem (crash in FlashPlayerUpdateService.exe).  Please see this announcement post for additional details and links to the installers:

8/2/2012 - Flash Player 11.3 Update

Thanks,

Chris

[artserv]

I am having the same symptoms:

"Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close.  We are sorry for the inconvenience."

This notice occurs time after time. A manual installation made no difference. The Adobe Flash site tells me that I have version 11,3,300,262 installed, so I am unsure just why there is an updating attempt.

Win XP 32bit Service Pack 3.

I will switch to manual updating as Chris recommends and see if there is any difference.

[morrisprintinggroup]

I received a test build from Adobe (version 11.3.300.265). Initial testing appears good. I'll post back with more results.