Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Locked

Expired Adobe Pass Token

Community Beginner ,
Jan 26, 2018 Jan 26, 2018

Copy link to clipboard

Copied

I am using a Mac Book Air & when I try to watch something on NBC, It says "Expired Adobe Pass Token. Token expiration date has passed." I tried deauthorizng my computer & restarting my computer, nothing has worked. I am not sure how to proceed. I have: NPAPI Plug-in version 28.0.0.137 is installed and PPAPI Plug-in version 28.0.0.137 is installed.

TOPICS
Error, Product issue

Views

12.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 26, 2018 Jan 26, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 26, 2018 Jan 26, 2018

Copy link to clipboard

Copied

I tried what that one said, & it did not work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 26, 2018 Jan 26, 2018

Copy link to clipboard

Copied

Do you need to log into NBC's website to view video?  If so, what happens when you log out and back in?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 26, 2018 Jan 26, 2018

Copy link to clipboard

Copied

no you dont need to log in

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 06, 2018 Feb 06, 2018

Copy link to clipboard

Copied

I'm also having this problem and it is very frustrating... Can someone please help?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 06, 2018 Feb 06, 2018

Copy link to clipboard

Copied

I'm having the same problem from my computer. I have tried logging out and back in. Any other suggestions?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 06, 2018 Feb 06, 2018

Copy link to clipboard

Copied

Did you try the link to the Expired pass token troubleshooting guide in the first reply?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 10, 2018 Feb 10, 2018

Copy link to clipboard

Copied

I tried and It continues to happen

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2018 Mar 30, 2018

Copy link to clipboard

Copied

This is not answered.  Not sure why it's being marked as if it is.  The recommendations do not work for me.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 02, 2018 Apr 02, 2018

Copy link to clipboard

Copied

LATEST

What happens when you try a different browser, like Chrome or Firefox?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines