Locked

Invisible Text in Flash Player Mac OS 10.6 Snow Leopard

New Here ,
Oct 13, 2009 Oct 13, 2009

Copy link to clipboard

Copied

Ever since upgrading to Snow Leopard, I've been having problems with invisible text in Safari and Firefox on pages that use Flash Player.

Here's what I know:

They're always in Flash, but not all text is invisible.
I created a new user account and there's no problem there.
I'm using the latest version of Flash.
I've installed all available updates from Apple.
Text doesn't appear in either Firefox or Safari, so it's not just a Safari problem, but appears to be a Flash problem.

Here's what I've done to attempt to fix the problem:

Used Font Book to verify all fonts and to remove duplicate fonts installed by Snow Leopard.
Used Font Book to turn off User Fonts, since there was no problem with the other user acccount.
Reinstalled Flash (several times).

Used the Flash Uninstaller and then reinstalled.
Repaired permissions on disk.
Read about a problem with iWork, so I reinstalled iWork (although I wasn't having a problem there).

Here's a screenshot.  This is from Google's stock page. The little boxes along the lower right of the graph are supposed to have letters in them that correspond to the links to the right of the graph. These show up in the other user account, but not in Safari or FireFox.

<img src="http://homepage.mac.com/abramr/FlashInvisibleFonts.png"/>

So, now what? Is there a plist or something that I can delete for Adobe Flash Player? If there's no problem with another user account, what do I do? Can I somehow easily move all my stuff (documents, pictures, music, etc.) to the new user account and then delete the old root user account?

Thanks for any help you can give me.
Rob

Views

4.8K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Oct 23, 2009 Oct 23, 2009

I was able to solve the problem in my case.  I removed the fonts in the following folder:

~/Library/Fonts (where ~ is your user name)

reloaded Safari and it worked fine.  I believe the fonts in the user folder were conflicting with fonts in the main folder in the top Library directory.

Likes

Translate

Translate
New Here ,
Oct 16, 2009 Oct 16, 2009

Copy link to clipboard

Copied

I am having the same problem on one of my computers that I upgraded but the other computer is fine.  I have tried all of the troubleshooting you mentioned as well without success.  I hope someone can figure this out.

Russ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2009 Oct 16, 2009

Copy link to clipboard

Copied

I submitted the same question on Apple's support forums with no help there.  It's nice to know that I'm not the only one with this problem, but it sure doesn't seem to be widespread either.  I continue to look for a solution.  The only one I can think of now is to reformat my drive and start fresh, but that seems like a huge chore to solve a small problem.  I'd be afraid I'd goof up and lose some of my data along the way.

Rob

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2009 Oct 16, 2009

Copy link to clipboard

Copied

I'm having this problem too. Just spent an hour on the phone with one of my financial sites on which I can no longer see some important text. They tried everything, none of which worked, and concluded it must be the flash. So now I see that I am not alone. Any new suggestions to get this fixed? Has anyone alerted Adobe? What can we do?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2009 Oct 23, 2009

Copy link to clipboard

Copied

I was able to solve the problem in my case.  I removed the fonts in the following folder:

~/Library/Fonts (where ~ is your user name)

reloaded Safari and it worked fine.  I believe the fonts in the user folder were conflicting with fonts in the main folder in the top Library directory.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 24, 2009 Oct 24, 2009

Copy link to clipboard

Copied

Russ, that did it for me too!  Thanks, it was driving me crazy. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 27, 2010 Feb 27, 2010

Copy link to clipboard

Copied

x

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 27, 2010 Feb 27, 2010

Copy link to clipboard

Copied

Invisible text in Flash enabled web pages is a frustrating problem that is affecting Mac Users who play Farm Town (8.5+ million people on FaceBook) and probably many other games too.  See this forum as an example of the problem:  http://slashkey.com/forum/showthread.php?p=2531318

Before even reading this forum I did everything that appears here with no success and then everything listed in the referenced forum (above) with no success... but the following did fix the invisible text problem and I hope that it will help others too.

1.  Drag the Font folder from the User directory to the trash  ie. ~/Library/Fonts.  (where ~ is = your User Account Name.)

     Be careful; this is NOT the Font folder in the main library.

2. Download Font Finagler v1.5 beta for Mac OS 6, and clean the font cashe files following the instructions for this free shareware app.

        http://homepage.mac.com/mdouma46/fontfinagler/

3. Open the Font Book app which is a new app that is included with the Mac OS Snow Leopard (10.6). (Font Book is in the Applications folder.) Read the Help info for this app and then: Choose "All Fonts" in the left column and then choose "Select Duplicate Fonts" from the Edit menu. Disable or delete all duplicate fonts that this process identifies. After dealing with the duplicate fonts, select "All Fonts" again in the left column and choose "Validate Fonts" from the File Menu.  Deal with the results that it will display using the help file for guidance.  Interestingly, in my case there were no corrupt fonts in my Mac system, but the validation process identified more duplicate fonts that the previous step did not find. Again deal with the findings and disable or delete the duplicate fonts.

4. Reboot your Mac and get on with using your Flash enabled web pages.  Duplicate fonts seems to be the problem that cause invisible text in Flash enabled web pages.

Hope this helps you... it worked for me.

Clark

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 14, 2010 Jul 14, 2010

Copy link to clipboard

Copied

LATEST

Please forgive me that this post is slightly off-topic, but I need help regarding the game Farm Town and a claim made about Adobe Flash Player.  In a recent Farm Town discussion board post, the claim was made that Adobe Flash Player is the reason a farm upgrade beyond 24 x 24 is not possible.  The discussion post directed readers to a Slashkey discussion post thread about Suggestions for Enhancements to Existing Features, but there are literally 1, 517 pages in the thread.  I searched the thread and posts, but neither Adobe nor Adobe Flash Player nor Flash Player nor Flash was found.  Do you know anything about this?  If so, how do you know?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines