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Multiple versions of flash in Firefox on Windows

New Here ,
Jun 03, 2014 Jun 03, 2014

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I'm using Firefox 29 in Windows 7 on a 64 bit platform.  The Flash plugin keeps crashing, or at least giving me a crash message, constantly.  I can see versions 11.9.900.170, 12.0.0.77 and 13.0.0.214, the current version.  I uninstalled flash and none showed up, then reinstalled the latest version and now I see all three again.  If I disable any one of the three, Flash doesn't work at all.  This seems strange; shouldn't only the latest version be showing up?  Even when Firefox says it's crashed, I can sometimes still get Flash to play.

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LEGEND ,
Jun 04, 2014 Jun 04, 2014

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Where do you see these different versions?

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Explorer ,
Jun 21, 2014 Jun 21, 2014

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Checking the Plugins in FireFox 30 (32-Bit) (Windows 7 Pro 64-Bit):

Plugins for FireFox 30.PNG

__________________________________________________________________________________________

Plugins Status:

These Plugins are Up to Date.PNG

__________________________________________________________________________________________

Control Panel  > Programs:

Control Panel - Programs.PNG

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LEGEND ,
Jun 21, 2014 Jun 21, 2014

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What files do you have in

  • C:\Windows\System32\Macromed\Flash ?
  • C:\Windows\Syswow64\Macromed\Flash ?

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Explorer ,
Jun 22, 2014 Jun 22, 2014

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C:\Windows\System32\Macromed\Flash

MacroMedia - System32 - Flash.PNG

C:\Windows\Syswow64\Macromed\Flash

MacroMedia - SysWOW64 - Flash.PNG

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LEGEND ,
Jun 22, 2014 Jun 22, 2014

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That explains it: you have some old entries in the 32-bit folder.

Try uninstalling all using http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

If that folder is empty after that, reinstall from

otherwise delete everything before reinstalling.

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Explorer ,
Jun 22, 2014 Jun 22, 2014

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I do not understand why I was running the Uninstaller multiple times, other than it keeps searching and deleting some of the files in different areas.   I ran it 3 times where I saw no more changes, then deleted all 4 folder locations.   Install appears to have worked alright, except upon checking -  no text or graphic in the Yellow Box:

Check Flash [No Text in Yellow Box].PNG

Update:  Same blank, Yellow Box problem, but I noticed when I Reload the page (FireFox 30), the "Check Now" text in the orange button is grayed and non-functional.   Not until I hold the Shift button on my keyboard and click Reload will the 'Check Now' button function again. 

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LEGEND ,
Jun 23, 2014 Jun 23, 2014

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I see exactly the same on all browsers.  I think the yellow box is only for error messages.

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Explorer ,
Jun 24, 2014 Jun 24, 2014

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Hmmm.  I thought there would be an 'ok' verification message in there.   Maybe not.   It looks like something should be there  - being that big Yellow Box is showing.

Thanks.   All is OK with Flash 14... and FireFox 30 so far - but I have not open 20+ Tabs yet.  

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