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Silent Auto Update telling some users they must have administrative privileges to install

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Jul 14, 2016 Jul 14, 2016

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  • Operating system version
    • Windows 7 x64
  • Web browser and version
    • IE 11 v 11.0.9600.18282
  • Flash Player version
    • 22.0.0.192
    • 22.0.0.209
  • Explain your problem in step-by-step detail if possible

In our environment a few users have received the following popup message:

flash message.jpg

We recently went through the silent auto updating of Flash 22.0.0.192 to 22.0.0.209 when the users experienced the message. Users would close the popup boxes and it appears eventually flash would upgrade in the background.

Our environment is currently configured to use silent auto updating. Here is the contents of our mms.cfg:

AutoUpdateDisable=0

AutoUpdateInterval=3

SilentAutoUpdateEnable=1

SilentAutoUpdateServerDomain=flash.update.server.address

ThirdPartyStorage=0

Here is the contents of FlashInstall.log:

=O====== M/22.0.0.192 2016-06-16+20-16-10.474 ========

0000 00000010 FlashPlayerInstaller.exe -install -iv 9

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/22.0 2

0002 00000011 1

0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0005 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_21_0_0_242_ActiveX.exe/ 2

0006 00000013

0007 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_192_ActiveX.exe

0008 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_192_ActiveX.dll

0009 00000023 C:\windows\SysWOW64\Macromed\Flash\activex.vch

0010 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0012 00000012

=X====== M/22.0.0.192 2016-06-16+20-16-15.763 ========

2016-7-13+23-6-18.894 [error] 1226 1062

=O====== M/22.0.0.209 2016-07-13+23-06-14.414 ========

0000 00000010 FlashPlayerInstaller.exe -install -iv 9

0001 00000011 1

0002 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0003 00001015 C:\windows\SysWOW64\Macromed\Flash\Flash32_22_0_0_192.ocx 5

0004 00000018

0005 00001015 C:\windows\SysWOW64\Macromed\Flash\Flash32_22_0_0_192.ocx 5

0006 00000013

0007 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_209_ActiveX.exe

0008 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_209_ActiveX.dll

0009 00000023 C:\windows\SysWOW64\Macromed\Flash\activex.vch

0010 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0012 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183

0013 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0014 00001106

0015 00001106

0016 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

0017 00000012

=X====== M/22.0.0.209 2016-07-13+23-06-20.224 ========

What would cause this message for some users and not others ?

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correct answers 1 Correct answer

Adobe Employee , Jul 14, 2016 Jul 14, 2016

Hi,

This is already a known issue and the fixed build(22.0.0.210) is already live. You can try updating to the same.

Thanks!

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Adobe Employee ,
Jul 14, 2016 Jul 14, 2016

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Hi,

This is already a known issue and the fixed build(22.0.0.210) is already live. You can try updating to the same.

Thanks!

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Adobe Employee ,
Jul 14, 2016 Jul 14, 2016

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LATEST

The bug impacted the ActiveX Control and only ActiveX was updated to 22.0.0.210.  NPAPI and PPAPI are still version 22.0.0.209.

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