I asked a similar question about a month or two back, and I had originally thought that using Matt's trick of renaming the preferences folder had solved the issue.
I was wrong. It solved it temporarily, for the first use, and then it went back to misbehaving. I've repeated the cycle several times with the same result.
I've put in a bug for this, but I'm also curious if anyone else is having the same issue. Basically, if I open either the Hex Input or the Character Palette, the windows close themselves in about 10 seconds (maybe less, not using a stopwatch!). Since the Character Palette always opens on the Courier font, I generally don't even have time to scroll down to the font I'm using (Source Sans Pro, for the record) before the palette window closes. The Hex Input window usually closes before I finish typing in the 4-character code and doesn't insert anything when it does, even if I've managed to finish the code.
I do not notice this issue (FM 2019: 188.8.131.523).
The two dialogs are open as long as I do not click in the document window.
However, when I open one of the dialogs I get a message that one of my installed FrameScript scripts had to be aborted. (I have FrameScript and the i-frame package installed: http://www.i-frame.itl.info/en/feature-description/)
Still the Hex Input and the Character Palette work.
In your bug report you also list a long number of plug-ins. Maybe one of them interferes with these palettes.
Apart from that I prefer babelmap.
I've found that the Hex Input doesn't like the keypad. I can enter numbers only using the row of number keys across the top of my keyboard.
Hi Winfried – it's possible they might, which is why I included the list. On the other hand, most of them have been around for literally decades, so it seems odd that they'd suddenly be having that sort of effect. Could just be that I am, as usual, "special" in some way. I'm actually wondering if it has something to do with the workspace I set up, since when I rename the preferences folder they both work until FrameMaker creates and populates a new folder.
doug1120, yes, I noticed that, too!
It's not a crippling problem, obviously, since the Windows Character Map pretty much fills the same functions (and is easier to read and you can search for characters with it), but it's annoying to have to go outside the program to do something. Still, I'm setting up variables for the glyphs I do use, so it won't remain an issue forever.
Your problem sounds like one that could be fixed by a complete uninstall/reinstall. But I'm sure you don't want to use that nuclear option.
Just moving my mouse makes the palette disappear. Cannot even select a symbol from the detault Courier. Using v184.108.40.2065 (2017). We will upgrade to 2019 (looking forward to getting the color toolbar back) within the next couple of months and hope we do not run into the same disappearing palette situation .
Nice to know it's not just me. I was beginning to feel entirely too special in this regard.
I have bad news for you, though. Both the Character Palatte and the Hex Input worked fine for me in the 32-bit FM2017. It wasn't until I installed the 64-bit FM2019 that I started having issues. May you have better luck than I have had!
(Sidenote: Character Map works fine, and I've also installed Klaus Daube's Insert Special Symbol tool, which is a dandy little plugin that handles FM-coded characters and Unicoded characters.)
Ok. Thanks for the head's up on FM2019. I appreciate the tip on using Character Map. Don't know why that did not occur to me ;-\ but that shall now be my go-to.
You're welcome, but be aware that I am apparently an outlier. Most people do not have this issue with any version of FM. You might not in 2019.
UGH, I have the same issue. My teammate, however, does not have this issue. Any resolution yet?
Not that I'm aware of.
I have to say, I'm glad to know it's not just me. I have a talent for breaking things in odd ways.
Yep, I have this issue now. Framemaker 2019 version 220.127.116.118
I cannot seem to find a reason why.
I have done a full re-install and it is still the same.
I have now tested on my Win 10.0.18363 64 bit the various FM versions. All (15…11) but the crippled FM-10 installation (I had severe licensing problems on W10) behave as expected.
That said: I'm not a friend of this palette - is urgly and difficult to use. I use either a variable for the most used things, then my own script ETBinsertSymbol and then Babelmap.
Trying to insert Arial, Hex 0470 (Ѱ)
Insert > Char > Char palette
Insert > Char > Hex
File > Utilities > Char Palette
File > Utilities > Hex Input
Dialogue does not appear
Dialogue does not appear
 This is a crippled installation, as I had severe licensing problems on W10.
It hasn't worked for me since FM2017, and on two different machines at that (work and personal, both running Windows 10 Pro).
These days I use a combination of the Windows Character Map utility, variables, the Silicon Prairie AutoText plugin (mostly for fractions up to ³¹⁄₃₂), your ETBInsertSymbol plugin, FM escape codes and keyboard shortcuts, and memorized Alt-codes.
I agree that the FM charmap is ugly. These days I only bring it up to see if the latest update fixed the issue (so far no soap).
Edited to add: I may have to snag Babelmap. That's nice. We don't have a need for all 144,000 and honestly, Windows Character Map works quite well, but that's a nifty utility and I doubt I can resist the ooo-shiney of it.
I am having the same problem with the character palette. I've been using it a lot for several weeks (math symbols for a report I'm working on). And then today, with no warning, it just started disappearing on me. I saw your bug report and hope this gets fixed eventually.
Upvote it! That way Adobe has an incentive to work on it.
Meantime, Babelmap is just as useful. Or you can create variables with the glyphs you use. Or you can get Silicon Prairies Autotext plugin, that lets you set up all sorts of automations for text insertions. Or you can check out Klaus Daube's EnhancedToolbar plugin, that lets you define your own symbol insertion table. Autotext has a small cost to it, Klaus's plugin is free. He used to have a separate install file for installing just the symbol palette, but I'm not certain if it is still available.
re: Babelmap is just as useful.
More useful. Even when the FM CP & HI don't wink out, they close as soon as you do anything else, even if you drag them out of window. Babelmap can do things that neither MS CM or FM CP do.
re: Or you can create variables with the glyphs you use.
For a small number thereof (a few dozen or less), that's what I do. I suggest naming them
X Y, where
X is the U+1234 code point, and
Y is the Unicode formal name
Name: U+2116 NUMERO SIGN
These conveniently have predictable values from project to project, and sink to the bottom of the Variables catalog.
Doing them as variables also handles the problems of your main font not populating some glyph, and anticipates eventual FM support of SMP, and allow font-mapping hacks in the meantime. For example:
Name: U+1F16D CIRCLED CC
where <CC-icons> is a Character Format invoking a font that has the (CC) glyph at the ordinary "c" codepoint. When FM eventually gets SMP support, that can be changed to whatever notation is developed for 5-digit Unicode.
I've had the same problem with the 2020 version of FM. The character pallet disappears after 5-6 seconds.
This post is now almost three years old. Has there been any word on whether it will be fixed? I don't often use the character palette, but when I need it, I need it. It disappears about 10 seconds after I open it, so I'm unable to use it. I am looking at Babelmap, but it is very frustrating that the character palette is unusable in this software.
It is still not working for me. I have resorted to using alt codes when possible. Our template man created variables for a lot of our symbols in our template so I also use that. If I don't have an alt code or presetup variable, then I use the windows character palette.
I'm having the same issue with the Character Pallette closing after a few seconds - running FM2019 64-bit Win10.
I'm using Win11 and I found this new feature:
Press <win> + v
Then you'll find not only the clipboard, but also characters, gifs and so on.
I'll try to remember that when I move to Win 11, which isn't going to be until they make the taskbar movable again or I'm forced to by either IT (for the work computer) or MS (for the home computer, which will mean buying a new system, dang it).
⊞v also works on Windows 10, but in my testing of it, brings up the clipboard, but not the ephemeral self-hiding FM palettes.