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FrameMaker 2015 crashes several times a week

Community Beginner ,
Mar 19, 2017 Mar 19, 2017

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Internal error 13034, 25664718, 25668928, 1969912598

Any ideas?

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Adobe Community Professional , Mar 20, 2017 Mar 20, 2017
First off, are you completely up to date in your patches? Next, is it happening on every doc you have or only one? Third, is there something (some action) you are doing that can repeatedly cause this crash? If so, you need to use the Tracker (Tracker ) to log the bug and provide a sample doc.

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Adobe Community Professional ,
Mar 20, 2017 Mar 20, 2017

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First off, are you completely up to date in your patches? Next, is it happening on every doc you have or only one? Third, is there something (some action) you are doing that can repeatedly cause this crash? If so, you need to use the Tracker (Tracker ) to log the bug and provide a sample doc.

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Community Beginner ,
Mar 20, 2017 Mar 20, 2017

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Thanks for the quick response!

Will try those solutions and update you if crashes again.

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Community Beginner ,
Aug 27, 2017 Aug 27, 2017

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Just crashed again when attempting to show/hide conditional text in a document of 25 chapters, 375 pages.

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Community Beginner ,
Aug 27, 2017 Aug 27, 2017

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Hi - the number of crashes has decreased but I'm FM is still crashing every once in a while.

There's no specific action that causes these crashes, as far as I can see.

Attaching screen shots of crashes. FM Crashes.PNG

Would appreciate your help. Thanks.

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Community Beginner ,
Aug 28, 2017 Aug 28, 2017

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Just crashed again when attempting to save a small document of 12 pages, with exactly the same error message as yesterday.

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Adobe Community Professional ,
Aug 28, 2017 Aug 28, 2017

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Is it happening on a fresh FM doc (not based on your existing templates)? Have you tried MIF-washing the docs that threw the errors?

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Adobe Community Professional ,
Aug 29, 2017 Aug 29, 2017

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An easy nondestructive test:

  • Find your preferences directory
    Mine is at C:\Users\Matt\AppData\Roaming\Adobe\FrameMaker\14
  • Change the name of the folder (perhaps to 14-backup)
  • Restart FrameMaker

While it may not solve your problem, it only takes 3 minutes to check, and you can easily reverse these steps if you need to recover customization to workspaces and other things.

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Community Beginner ,
Sep 02, 2017 Sep 02, 2017

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Did this. Will report if there are any more crashes. Thanks.

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Adobe Community Professional ,
Sep 06, 2017 Sep 06, 2017

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Did it work?!

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Community Beginner ,
Sep 06, 2017 Sep 06, 2017

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I changed the directory folder, but as soon as I opened FM, it created a new folder with the old name.

In any case, I haven't had a crash yet.

Thanks.

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Adobe Community Professional ,
Sep 18, 2017 Sep 18, 2017

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Excellent...seeing the new 13 folder is expected behavior, and it sounds like it worked for you.

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Community Beginner ,
Sep 18, 2017 Sep 18, 2017

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I was also told that if you try to open FM files via the explorer, rather than from FM itself, it causes problems (freezes, crashes, broken links, etc.).

So far so good.

Thanks!

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Adobe Community Professional ,
Sep 26, 2017 Sep 26, 2017

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Problems opening files from the Win Explorer would indicate a problem with your Windows registry file. If you encounter this (with any Win app) use a registry cleaner such as CCleaner to remedy.

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Community Beginner ,
Sep 26, 2017 Sep 26, 2017

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Thanks. Will do.

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Adobe Community Professional ,
Sep 26, 2017 Sep 26, 2017

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Crashes can also be related to your antivirus software.

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