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Internal error 15044 when trying to convert a frame document to PDF

Community Beginner ,
Feb 27, 2020 Feb 27, 2020

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I'm trying to save a fm file to pdf and it keeps crashing and I get the "internal error 15044" before framemaker crashes. When I scroll to the page the pdf conversion crashes on 29-30/104, framemaker crashes as well. There is an imported file on the page but it crashes before I can see what it is. I recently installed 2019 and had been working on 2017. I believe there were issues with this particular frame when converting to pdf in 2017 but it didn't crash when loading. Any guidance?

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Error, PDF output

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Adobe Community Professional ,
Feb 27, 2020 Feb 27, 2020

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Are you all patched up? Check Help > Updates to check. If you still keep crashing, try MIF-washing your FM docs. If that still doesn't help, you're going to need to work with a copy of the FM docs to remove the offending page(s) and then see about what's wrong with them that cause you to crash. 

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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Thank you for your help! I did need to update. I ended up finding and deleting the image and then reimporting it without issue.

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New Here ,
Mar 10, 2020 Mar 10, 2020

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I'm having this same problem, but I'm all updated, and crashing right and left. I'm almost at the point where I want to reinstall the app, although if the same files have been crashing, who knows how corrupted they are by now. I've re-imported figures on the pages where the conversion seems to hang up, but then the crash occurs on other pages. Any thoughts for a user at the end of his rope? And what's mif-washing?

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Adobe Community Professional ,
Mar 10, 2020 Mar 10, 2020

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A MIF-wash is the process of saving the FM file as a MIF, then opening the .mif version and re-saving it as the binary .fm file. This is quite simple, but for a book with many files it gets tedious fast. So there's a Book MIF Wash utility included in FM now - see https://helpx.adobe.com/framemaker/kb/how-to-use-mifwash-utility-in-framemaker.html

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