Copy link to clipboard
Copied
Trying to install latest patch to FM 2017. Download the zip file and run AdobePatchInstaller.exe. Get one of two "Update Failed" messages that alternate seemingly randomly: 1) Please contact your Administrator if you wish to apply updates. Updates have been suppressed by the Administrator" and 2) "Adobe Application Manager may be damaged. Download and install a new copy of 'Adobe Application Manager' (hyperlinked to an Adobe site that does not have that app listed).
Ah, then you're probably on a volume licensing plan - that would disable it IIRC.
Copy link to clipboard
Copied
What's happening if you try running the Help > Updates routine within FM? Was that not working? If so, have you tried the direct link to the FM patches - Adobe - FrameMaker : For Windows ? Do you have local admin rights to your machine?
Copy link to clipboard
Copied
Tried the latter (that's where I got the download file). Have admin rights. Surprisingly, "Updates" is grayed out on the Help>Updates dropdown.
Copy link to clipboard
Copied
Is your copy of FM2017 part of the Tech Comm Suite? If so, another component may have the Help > Updates link active.
Copy link to clipboard
Copied
No, it is a standalone download from my company's website.
Copy link to clipboard
Copied
Ah, then you're probably on a volume licensing plan - that would disable it IIRC.
Copy link to clipboard
Copied
Yes, IT (dept) disabled it in this file: C:/Program Files(x86)/Common Files/Adobe/AAMUpdaterInventory/1.0/AdboeUpdaterAdminPrefs.dat.