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I have been using fresco for the past two hours and my entire work has vanished... while I was using it.. it froze and then was gone. is there a way to recover?
Haley.
Does the document still exist? If it does please share it with me. Here's how to do that:
Sign in with your Adobe ID to https://assets.adobe.com/cloud-documents
Then tap on the ellipsis icon (...) under the drawing you want to share
From the pop-up menu choose Share
In the next pop-up window make sure both toggles are ON
Copy the link that's in the window and email it to me at frescohelp@adobe.com (please do not post the link here).
Sue.
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Hi,
Sorry to hear about your experience. Would you mind sharing some more information like:
1. Name of device (model).
2. Version of OS.
3. Has it happened with just 1 specific file or multiple?
This information will help us understand the issue better.
Looking forward to your response.
Regards,
Ashutosh
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1. iPad Pro (12.9-inch) (2nd generation)
2. 13.1.2
3. Just this one file. I exported the time lapse of the file and it goes from my drawing to blank at the end.
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Haley.
Does the document still exist? If it does please share it with me. Here's how to do that:
Sign in with your Adobe ID to https://assets.adobe.com/cloud-documents
Then tap on the ellipsis icon (...) under the drawing you want to share
From the pop-up menu choose Share
In the next pop-up window make sure both toggles are ON
Copy the link that's in the window and email it to me at frescohelp@adobe.com (please do not post the link here).
Sue.