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Artwork vanished

New Here ,
Nov 10, 2019 Nov 10, 2019

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I have been using fresco for the past two hours and my entire work has vanished... while I was using it.. it froze and then was gone. is there a way to recover? 

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Syncing & Storage

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correct answers 1 Correct answer

Adobe Employee , Nov 11, 2019 Nov 11, 2019
Haley.  Does the document still exist? If it does please share it with me. Here's how to do that: Sign in with your Adobe ID to https://assets.adobe.com/cloud-documents Then tap on the ellipsis icon (...) under the drawing you want to share From the pop-up menu choose Share In the next pop-up window make sure both toggles are ON Copy the link that's in the window and email it to me at frescohelp@adobe.com (please do not post the link here). Sue. 

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Adobe Employee ,
Nov 11, 2019 Nov 11, 2019

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Hi,

 

Sorry to hear about your experience. Would you mind sharing some more information like:

1. Name of device (model).

2. Version of OS.

3. Has it happened with just 1 specific file or multiple?

 

This information will help us understand the issue better.

Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Nov 11, 2019 Nov 11, 2019

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1. iPad Pro (12.9-inch) (2nd generation)

2. 13.1.2

3. Just this one file. I exported the time lapse of the file and it goes from my drawing to blank at the end. 

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Adobe Employee ,
Nov 11, 2019 Nov 11, 2019

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Haley. 

 

Does the document still exist? If it does please share it with me. Here's how to do that:

Sign in with your Adobe ID to https://assets.adobe.com/cloud-documents

Then tap on the ellipsis icon (...) under the drawing you want to share

From the pop-up menu choose Share

In the next pop-up window make sure both toggles are ON

Copy the link that's in the window and email it to me at frescohelp@adobe.com (please do not post the link here).

 

Sue. 

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