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Files not downloading?

New Here ,
May 20, 2020 May 20, 2020

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**I posted this in the wrong forum, but any replies to help this situation is appreciated!**

I recently downloaded Adobe Fresco and after having a few problems signing in due to not being able to have access, I was finally able to get into the app itself and decided to import some of my Adobe Sketch files to Fresco. However, when I chose one of the files to download, I always have this error message popping up: "Something went wrong. Please try again later" after barely having any progress. I tried signing out and re-signing back in, even trying the tutorials before importing my files in, and also re-syncing that same file into Fresco, but no success. I've attached a screenshot of the error. IMG_2584.PNGEarlier my cloud had an error that says "You've been disconnected", but I think that's temporarily gone. 

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Creative Cloud, File sync

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Adobe Employee ,
May 20, 2020 May 20, 2020

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Hi Jent

 

I  responded in the Sketch forum but also wanted to post here. 

 

There is urgent Creative Cloud maintenance going on that's affecting all documents stored in the cloud; I believe that's what's affecting your upload.

 

Things  should be working correctly soon.  Sorry for the inconvenience.

 

Sue.

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New Here ,
Jun 10, 2020 Jun 10, 2020

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Hi there. I just ran into the same Adobe Fresco "Something went wrong. Please try again." issue when attempting to access my files. Some of my files open (all the ones they were worked on in tha week or so). Any update on the fix.

 

Thanks,

Tom

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Adobe Employee ,
Jun 10, 2020 Jun 10, 2020

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Hi Tom, 

 

Sorry about the hiccup downloading/opening your files.

If you try again, are you able to download your files now?

 

Regards,

PG

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Hi Pete, I am having the same problem with two files in Fresco. Is there any direct help I can get to troubleshoot?

 

thx,

 

Dietmar

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Dietmar. 

 

Sorry you're unable to open  your documents. 

 

If you're still having trouble opening files, please message us through Fresco's Report A Bug link (App Settings > Help  > Support > Report A Bug) so we can see all of your device information.

 

Also, please provide more details about what's happening and a screenshot of the error message you're seeing so we can better troubleshoot. 

 

Sue. 

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Hi Sue,

Thanks. Upon trying to open the files in the attached image that only show
the cloud (not the green check), I get the error “something went wrong,
please try again.”

I also submitted a bug report. The same happens in creative cloud app. You
can “see” the preview image. Just not open the actual file.

[PII removed by moderator]

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Here is the image. 

ECD0F0CE-6645-4DD8-8AA7-54F5C27555EC.png

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Dietmar. 

 

I see your email and I'm going to respond there. 

 

Sue. 

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