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Unable to export a true png image on IPad Pro 12.9

New Here ,
Dec 26, 2019 Dec 26, 2019

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My export settings are set to PNG and I've removed the background layer, but when I export it's the image with a white background.  What am I doing wrong?

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Adobe Community Professional ,
Dec 27, 2019 Dec 27, 2019

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How are you exporting?

 

If you want a transparent PNG, use "Save to files," and not "Save Image."

 

32A9DF2A-4541-4462-AEA3-FF78553A062F.jpeg

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New Here ,
Dec 27, 2019 Dec 27, 2019

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39A698B6-F888-4AA4-9165-4B92E2448AE6.jpegI did this and the end result is jpg, not png.  

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Adobe Community Professional ,
Dec 28, 2019 Dec 28, 2019

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I'm not sure why you're getting JPG, I am getting PNG when that's what I chose, and that includes transparency.

 

Are you exporting via "Save to Files" and not "Save Image" as I mentioned above? Please list your exact steps one by one and we'll see if we can figure out where it's going off the track.

 

Mike

 

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New Here ,
Nov 18, 2020 Nov 18, 2020

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This answered my question. Thanks Mike.

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Adobe Community Professional ,
Dec 28, 2019 Dec 28, 2019

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Actually, as an update, I tried both "Save Image" and "Save to Files" and got a transparent PNG both ways... Please share your exact workflow and we'll figure it out.

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New Here ,
Nov 06, 2020 Nov 06, 2020

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So I tried to save mine in files like you said but it still has a white background. What do i need to do?

CA992488-8F75-4388-AE0E-7D1DE429F822.png

 

CE76DD3B-6EB4-4D69-9B64-58455D713966.png

 

BC834988-1312-4A05-8ED3-3C1E7E77AF7A.png

 

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Community Beginner ,
May 21, 2021 May 21, 2021

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I found out how to allow transparent image export via ipad app.

 

While a file is open, go to settings > app settings > General > Quick export settings > FileFormat = PNG

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Same happen to me I can't save my file in PNG transparent background in my iPad in fresco.

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Engaged ,
Dec 02, 2020 Dec 02, 2020

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Hello, il suffit de masquer le calque blanc inférieur avant l'exportation au format PNG !
Hello, just hide the bottom white layer before exporting to PNG !

IMG_916E76F5F511-1.jpeg

 

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

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New Here ,
Jan 02, 2021 Jan 02, 2021

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I've had the same problem that has recently only started within the last week or so.  I have several documents that I've tried to export using the 'Quick export' and 'Publish & export' option to my iPad.  I used to be able to save them to my Photo Gallery.  Now when choosing the 'Save Image' option, it now shows 'Export failed' each and every time!  I've restarted the app and restarted the iPad.  It doesn't change.  The only option I have is to AirPlay the image to my iMac (I'm lucky that this works!!).  The app has also 'lost track' of one of my documents that has been saved properly to the iCloud.  I'm lucky, after several panicky minutes, by restarting the app two or three times, that the file 'magically' appeared.  This can't go on if I plan to use this app for business projects.

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Hello @tmills0220 

 

Can you check for permission in your iPad settings? From iPad Settings>Adobe Fresco, check Allow Adobe Fresco Access for Photos. If it is set to None then change it to allow Fresco to save images and the Export failed error should go away. 

 

Let us know if this address the issue for you. 

 

Thanks,

Rohit

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