Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


3D Effect on Illustrator keeps crashing

New Here ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

Everytime I use the 3D revolve effect on a shape the programme freezes and crashes.

Any suggestions? I've reported it but nothing has changed.

TOPICS
Draw and design, Tools

Views

186

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Dec 13, 2020 Dec 13, 2020
Do you get any error warning when launching Illustrator? If not, I don't think it's an install issue. But you might try if resetting the preferences helps. Rename the folder, so you can revert if it doesn't: https://helpx.adobe.com/illustrator/using/setting-preferences.html

Likes

Translate

Translate
Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

Do you get an error message or just a crash?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

Screenshot 2020-12-13 at 13.23.56.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

It came up with this message, now it wont let me go onto any documents, it just comes up with this message. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

To get it working again, can you try and reboot the computer?

Then please show us the shape.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

Screenshot 2020-12-13 at 13.49.16.pngScreenshot 2020-12-13 at 13.49.42.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

the shape is a semi circle (shown above in black).

when i click effect > 3D > revolve it comes up with this error message?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

That should not be an issue.

Can you try and create a new file and then draw that again?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

I've just tried to create a new file and do the same with the 3D effect and it has just crashed again? Should I try to uninstall illustrator then install it again?

Thanks for your help by the way!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

Copy link to clipboard

Copied

LATEST

Do you get any error warning when launching Illustrator?

If not, I don't think it's an install issue.

 

But you might try if resetting the preferences helps.

Rename the folder, so you can revert if it doesn't: https://helpx.adobe.com/illustrator/using/setting-preferences.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines