Adobe Illustrator 24.2.3 on MacBook Pro 2012 keeps crashing

[Oseghale5FCB]

Hi I have a MacBook Pro 2012 and I’m running Catalina 10.15.7 and my Illustrator 24.2.3 keeps crashing randomly. Doesn’t really matter what I’m doing, I could be zooming in and out or just changing color and it crashes, even puts my computer to sleep.? Under my battery preferences I can see it says “App using significant energy and its Adobe Illustrator”. Is Anyone else have this problem? 

My specs again are

Macbook Pro Mid 2012, 13inch

2.5GHz Dual-Core Intel Core i5

10GB RAM 1600 MHz DDR3

I’m running macOS Catalina 10.15.7

[italosan]

Hi, we're sorry you're having trouble with Adobe Illustrator. Have you verified that GPU acceleration is on? Do you have problems with only a specific file or also with other files?

[Oseghale5FCB]

Hi GPU Performance is on and it’s only happened with this one file I’m working on. Haven’t noticed it on any other file sadly because I’m done with other projects. I just started a new project.

[italosan]

Try copying the contents of the document to a new one and see if the same problem arises.

[Ashutosh_Mishra · Accepted solution]

Hi there,

I hope your issue was resolved.

If you have such issues further, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

Regards,

Ashutosh