Adobe Illustrator 24.2.3 on MacBook Pro 2012 keeps crashing

New Here ,
Nov 13, 2020 Nov 13, 2020

Copy link to clipboard

Copied

Hi I have a MacBook Pro 2012 and I’m running Catalina 10.15.7 and my Illustrator 24.2.3 keeps crashing randomly. Doesn’t really matter what I’m doing, I could be zooming in and out or just changing color and it crashes, even puts my computer to sleep.? Under my battery preferences I can see it says “App using significant energy and its Adobe Illustrator”. Is Anyone else have this problem? 

 

My specs again are

Macbook Pro Mid 2012, 13inch

2.5GHz Dual-Core Intel Core i5

10GB RAM 1600 MHz DDR3

I’m running macOS Catalina 10.15.7

TOPICS
Bug, Performance

Views

103

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 03, 2021 Jan 03, 2021
Hi there, I hope your issue was resolved. If you have such issues further, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981). Hope it helps. Regards, Ashutosh

Likes

Translate

Translate
Adobe Community Professional ,
Nov 14, 2020 Nov 14, 2020

Copy link to clipboard

Copied

Hi, we're sorry you're having trouble with Adobe Illustrator. Have you verified that GPU acceleration is on? Do you have problems with only a specific file or also with other files?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 14, 2020 Nov 14, 2020

Copy link to clipboard

Copied

Hi GPU Performance is on and it’s only happened with this one file I’m working on. Haven’t noticed it on any other file sadly because I’m done with other projects. I just started a new project.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 16, 2020 Nov 16, 2020

Copy link to clipboard

Copied

Try copying the contents of the document to a new one and see if the same problem arises.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

I hope your issue was resolved.

If you have such issues further, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines