Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe illustrator cc 2017 has stopped working

New Here ,
Jun 16, 2017 Jun 16, 2017

Copy link to clipboard

Copied

Hello Team,

I am trying to resolve one issue from long time and its getting trouble day by day.

All other application works fine but only illustrator getting crash.

Here is a event detail from desktop.

Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65

Faulting module name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65

Exception code: 0xc0000005

Fault offset: 0x0000000000366586

Faulting process id: 0x5ec

Faulting application start time: 0x01d2e66230b5d93c

Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe

Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe

Report Id: 04925abe-525f-11e7-8258-74d435ac4499

Faulting package full name:

Faulting package-relative application ID:

Kindly help us to resolve this asap

Views

3.5K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 27, 2017 Jun 27, 2017
Hi Nishant,Thanks for the information. Please try to follow below mentioned steps1) Copy one or 2 files on Primary HDD and check how it performs?2) Reset preferences for Illustrator  Close all Adobe applications go to location C:\Users\User\AppData\Roaming\Adobe Delete folders Adobe Illustrator and Adobe Illustrator 21 Settings Launch Illustrator from creative cloud3) If it still does not work, check performance in safe mode For details click here : https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode...

Likes

Translate

Translate
Adobe Employee ,
Jun 16, 2017 Jun 16, 2017

Copy link to clipboard

Copied

Hi nishantm,

If I get your query Illustrator is crashing repeatedly.

In order to help you on this , I would need some more details like

Exact version windows and Illustrator

When does it crashes(On launch or while working on it) ?

If it crashes while working on it, does it crashes on a specific file or multiple files?

And where your files are saved(Local HDD or external drive or server(Network))?

Regards

Srishti

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 27, 2017 Jun 27, 2017

Copy link to clipboard

Copied

Hello here some more details are:

  1. Exact version windows 10 professional  and Illustrator CC 2017 12.1.0
  2. It crashes while working on it
  3. It's also crashes on a single file.
  4. We do have two hdd internal connected. one for OS and one for data. We are saving the file on secondary disk.

Regards

Nishant

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 27, 2017 Jun 27, 2017

Copy link to clipboard

Copied

Hi Nishant,

Thanks for the information. Please try to follow below mentioned steps

1) Copy one or 2 files on Primary HDD and check how it performs?

2) Reset preferences for Illustrator 

  • Close all Adobe applications
  • go to location C:\Users\User\AppData\Roaming\Adobe
  • Delete folders Adobe Illustrator and Adobe Illustrator 21 Settings
  • Launch Illustrator from creative cloud

3) If it still does not work, check performance in safe mode

4) If it still does not work Uninstall and reinstall from Creative cloud

  • Uninstall from creative cloud
  • Go to location C:\Program Files\Adobe\Adobe Illustrator CC 2017 and delete folder Adobe Illustrator CC 2017
  • Reinstall from Creative Cloud (make sure it is installed on primary HDD(C:\Program Files\Adobe) )

default location.png

Regards

Srishti

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 11, 2018 Apr 11, 2018

Copy link to clipboard

Copied

THANK YOU for this!
I've been dealing with my Illustrator crashing on startup since day 2 after install... Tried reinstalling and deleting a bunch of different files to no avail.

Not until now at least. So deleting the mentioned folders in this location did the job for me: C:\Users\User\AppData\Roaming\Adobe

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 12, 2018 Apr 12, 2018

Copy link to clipboard

Copied

Hi patrickj85776599,

I am glad that it helped you. Do let us know if you run into any further issue, we would be glad to help you.

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 07, 2019 Jan 07, 2019

Copy link to clipboard

Copied

Please my Adobe illustrator cc 2017 has issues with the fill and stroke colours.

Anytime I click new file, the fill and stroke colours will be there but the moment I click "open" in the file option and copy a file like an exercise file, immediately the stroke and fill colours go away leaving only one colour which has the red diagonal line the box

Please what do I do ..

Thanks in advance

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 08, 2019 Jan 08, 2019

Copy link to clipboard

Copied

Samsho  schrieb

Please my Adobe illustrator cc 2017 has issues with the fill and stroke colours.

Anytime I click new file, the fill and stroke colours will be there but the moment I click "open" in the file option and copy a file like an exercise file, immediately the stroke and fill colours go away leaving only one colour which has the red diagonal line the box

Please what do I do ..

Thanks in advance

Do you get exactly the same issues as described in this thread? If not, please create a new thread and tell us exactly what is happening and your system and version.

Screenshots help as well.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 17, 2021 Mar 17, 2021

Copy link to clipboard

Copied

LATEST

Id like some help with Illustrtor crashing on my IMAC but cant find where to post  new thread.

I got a warning popup message  that i had s problemtic  file..it crashed..and has crashed a couple of dozen more times before I gave up for the day.

Thank you.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines