Adobe Illustrator cc 2019 "not enough memory (RAM)" issues running on Mac Pro

[savagequest]

I just installed the latest version of Adobe Illustrator cc 2019 and after running the app for about 2-4 hours I begin to get this error message "not enough memory (RAM)", followed by a crash!  I'm running on a Mac Pro latest OS - version High Sierra (10.13.6) with quad 1866 MHz DDR3 ECC.  I've never experienced this issue prior to the upgrade and I ran the last version of Illustrator on the exact same computer -- I have since added a secondary Scratch Disk (external drive - currently all I have), and the issue has yet been resolved.

Any assistance would be greatly appreciated!     

Thank you,

Mark Savage

[yannick_lix3]

same for me

[mcmxcii_cc]

"Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks."

How did your "multiple beta testers" miss such an obvious bug is beyond me.

[erind32884987]

Same problem for me. I can not work more than 5 minutes without a memory error and some files won't even open. My only solution is to use previous version until adobe can solve the problem.

[Elliott Scobell]

Mine has occasionally displayed this message a couple of times now, but just by closing the application and re-opening it, seems to solve it, (just incase re-installation doesn't work for you)

[zoebakerdesign]

Use the previous 2018 version. The only solution for now.

Get Outlook for iOS<https://aka.ms/o0ukef>

[johnw16845083]

When Is this going to be fixed this is ruining my schedule

[jeromevadon]

Same problem here on a Win10 plateforme (i7/GTX1080/64GoRam!!)

[OddB]

Same issue. File size has no bearing on the memory error. And it's impossible to revert to a useable version of Illustrator using Creative Cloud.

Please get this issue fixed.

[erind32884987]

To revert back to an older version in creative cloud. Just click the arrow next to the illustrator app in creative cloud > manage > other versions > than click install on the version you want. Hope this helps

[OddB]

Many, many thanks.

[byKareemKing]

Had to go back to the 2018 Version. Even smaller documents eventually run out of memory.

[nycreate]

Same issue on W10.. Error saying can't finish previewing then not enough memory... task manager showing around 50% ram in total being used..

[thekg]

+1 on my machine as well! Going back to 2018 - hope this is resolved soon.

cMP

dual x5690

64gb RAM

[GW Georg]

The same on my iMac!

iMac (Retina 5K, 27-inch, 2017)

3,4 GHz Intel Core i5

16 GB 2400 MHz DDR4

Radeon Pro 570 4096 MB

macOS Mojave

[Anton Mapmaker]

+ 1 on my Windows10

i7-7700 CPU @ 3.60 GHz

16 GB RAM, 64-bits

GTX1050

[AshutoshChaturvedi · Accepted solution]

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

[savagequest]

Thank you - the attention and work that went into this resolution is much appreciated!

[merkinno1234]

Hi, this didn't resolve one of my issues. In addition to the "Can't finish previewing" issue, I'm also getting this pop-up when I try to print some simple package artworks. So far this happened with one file, in both 23.0.0 and 23.0.1, but when the text is outlined, it prints without any issue. Seems like this is related to the original issue in this post...

[AshutoshChaturvedi]

Can we please engage on the pre-release forum. we would like to understand the issue better.

[merkinno1234]

I do not think my issue should be moved to the pre-release board, as I have this issue on the latest official release of CC2019 as well. Only updated up to the pre-release in hopes of resolving my issues, which was not the case. This is still an issue in the lastest Illustrator release.

[AshutoshChaturvedi]

is it specefic to a particular file or few more files you have? does version 22.1 behave well with this file. I can get it checked if you share the file over a direct message.

[DarinS]

It's not specific to a certain file. Never had an issue with 22.1 and now I don't have the option in my drop down menu to reinstall 22.1. I need this fixed now. How this was missed in beta testing is beyond me. MacPro Mojave 3.7 Quad-Core 32GB RAM, AMD FirePro D300

Downloading the prerelease now in hopes I can get through the 40 plus jobs due today.

EDIT: As mentioned I downloaded the prerelease 23.0.1 this morning. I installed from the finder and not through the creative cloud app. I've had no errors working back to back on 46 different 2.6mb each documents with copy changes only on each. Keeping my fingers and toes crossed it continues without crashing like early this morning.

[timklinger]

We had the original error that the OP listed. Per the suggestion here from Adobe, we installed the pre-release update.

Not only did that not work, but it is displaying some unique symptoms. Our entire selection of menu options is greyed out. We cannot select or do anything. Then, when we close the window, we get a memory warning again.

I also agree that that this issue should not be moved to the pre-release section. The recommendation to move to pre-release and the subsequent problems listed here represent a contiguous thread from the original problem. It's unfair to move it and confuse people looking for solutions.

[Mary Macharé]

I am having the same issues with  Adobe Illustrator 23.0.1.

First I get the message that there is not enough memory to render the object.

Then it crashes.

I am on a 2017 iMac with 2 terabyte hard drive and 32GB Ram.

I treed opening a new file and placing a simple shape. Same message and a crash.

I tried closing every other application but had the same issues.

I uninstalled.  I reinstalled.

It worked for less than an hour.

Then it ran out of memory again.  And crashed.

I reinstalled the previous version and will work in that version until Adobe fixes v23.0.1.

[AshutoshChaturvedi]

Mary MacharéI am having the same issues with  Adobe Illustrator 23.0.1.

First I get the message that there is not enough memory to render the object.

Then it crashes.

Please get in touch with us on sharewithai@adobe.com . We would like one of our engineers to have a look at your machine and figure out what is going on.