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Have you tried uninstalling and reinstalling?
Uninstall or remove Adobe Creative Cloud apps
Also run the cleaner tool...
Use the Creative Cloud Cleaner tool to solve installation problems
olá, tenho um notebook, acer nitro i7, gtx1660ti, e simplesmente o ilustratot não funciona, a tela de carregamento fica toda preta
I have answered in your other post, try not to duplicate the same questions.