Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe Illustrator Running Slow

New Here ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

My Adobe is running super slow for the simplest tasks. 

I received a message about an intel error but cannot seem to get it back to help resolve the slowness.

Has anyone else gotten this pop up and what do i need to do to fix my slow adobe?

 

 

TOPICS
Bug

Views

171

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Mar 31, 2021 Mar 31, 2021
Graphic card incompatibilities can of course slow down Illustrator. You might contact Customer Care. They can log into your system to check it out: https://helpx.adobe.com/contact.html

Likes

Translate

Translate
Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

Without any system information and possibly other technical details nobody can tell you much. Start by checking your hardware acceleration settings and stuff liek temp folders and such.

 

Mylenium

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

I am on a windows (work) computer. i have the newest updated Adobe Illustrator. I just recently got adobe illustrator onto my computer through my work. like a month or less ago.

 

the pop up mentioned something about a techincian needing to fix or download something to help make adobe run smoother. 

I am not sure if it had to do something with graphics either.

 

I also do not know much about the components or lingo of computer. (This probably does not help)

 

But thank you for the advice,

G

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

From further research online I believe this is what popped up.

"Your graphic card drivers are not up to date"

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

I was able to find pop up again.

 

it says 

"Current version of yor intel display driver may cause performance and stability issue. It is strongly recommended that you update to driver version 100.9168 or later. Drivers are provided by Intel or your computer's manufacturer."

 

Is this something really necessary? or is it because of the update it messed with my computer.

 

Hope this helps.

 

Thanks, 

G

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

LATEST

Graphic card incompatibilities can of course slow down Illustrator.

 

You might contact Customer Care. They can log into your system to check it out: https://helpx.adobe.com/contact.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines