AIRobin error message

Community Beginner ,
Dec 04, 2019 Dec 04, 2019

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Running curent version of Adobe Illustrator 2020 (24.0.1). OS Mojave 10.14.6

The error message reads "the document could not be opened. AIRobin cannot open files in the "Adobe Illustrator document" format." This occurs when I attemp to launch the file by double-clicking or from Bridge.

As a work around, I access the file by launching AI, choosing file > open and navigating to the file. 

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correct answers 1 Correct answer

Community Beginner , Dec 05, 2019 Dec 05, 2019
Open preferences and go to the file type associations - reassign all the extensions set to AiRobin to open in illustrator and it should work. Same thing happened to me and this seemed to fix it. Not sure what AiRobin is, could have been an update that changed my settings.

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Community Beginner ,
Dec 05, 2019 Dec 05, 2019

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We have the same problem here. Honestly, Adobe products are getting worse with every update 😞

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Community Beginner ,
Dec 05, 2019 Dec 05, 2019

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Open preferences and go to the file type associations - reassign all the extensions set to AiRobin to open in illustrator and it should work. Same thing happened to me and this seemed to fix it. Not sure what AiRobin is, could have been an update that changed my settings.

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Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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Thanks a lot for the advice. It helped 🙂

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New Here ,
Dec 13, 2019 Dec 13, 2019

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Hello, 

What program did you change the preferences on? This is happening with mine too. 

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Community Beginner ,
Dec 13, 2019 Dec 13, 2019

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Adobe Bridge

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New Here ,
Dec 10, 2019 Dec 10, 2019

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Thanks much. Solved the problem opening AI and EPS files.

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New Here ,
Feb 20, 2020 Feb 20, 2020

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Thanks so much this fixed it for me 👌

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New Here ,
Dec 17, 2019 Dec 17, 2019

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I had the same problem.. I couldn't find this unkown program (AIRobin) to remove it.  I ended up uninstalling Illustrator and AIRobin disapeared from Bridge.  I then reinstalled Illustrator and it worked as normal agian.

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New Here ,
May 11, 2020 May 11, 2020

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I am just beginning to have this problem after latest Adobe updates. I have changed all file association from AiRobin to Illustrator and still files will not open from Bridge. When trying to open from Bridge, it even says Illustrator is the default.

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New Here ,
May 29, 2020 May 29, 2020

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Same issue here

 

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New Here ,
Jun 12, 2020 Jun 12, 2020

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Same here. iMac running 10.14.6 Mojave.

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Community Beginner ,
Jul 27, 2020 Jul 27, 2020

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This happens with every update of Bridge. C'mon, man.

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Community Beginner ,
Jul 27, 2020 Jul 27, 2020

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Same issue. The previous solve in Bridges preferences no longer works either. Way to go Adobe!

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Community Beginner ,
Apr 07, 2021 Apr 07, 2021

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LATEST

This bug continues to occur with every update of Bridge. AI files default to opening with SI Sniffer. 

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