arrow keys not working in illustartor

[magritte]

Hi,

I am working on Illustrator on Mac 10.5.8 and I use a lot the arrow keys(page up,page down) with combination with shift, but suddenly they stop working,that happens only in illustrator,if i want to use them to scroll on a web page they work fine.

so i was wondering what happend,and how can i fix that?

Thanks!!

[modya83942592]

thank you so mush

[gfournier]

I have the same problem here in Illustrator 22.1. I checked the Keyboard Increment text area, and it is filled in appropriately, but the Arrow keys still won't budge an object.

[lusianasetiani]

Yep, I have same problem in 22.1.

Arrow keys wont nudge anything anywhere.

This is a brand new install of Win 10 and AI. I hadnt been into prefs, but have having found htis post have checked and its correct.

Tried restart os and app etc but still doesnt work.

Thanks for any solution

l.

[lusianasetiani]

and there we are I just reset prefs again its working now.

[LiisSaare]

I´m having the same problem and I´ve done the latest update. Does anybody know what I could do?

[sujay m]

I have just restarted illustrator and the scroll arrows are working again

[ItsRainingRobots]

I'm having the same problem now. I checked the keyboard increments- nothing has changed. I haven't installed anything new or done anything at all since I last used illustrator. Went to bed last night and turned it off, turned it back on this morning and now the arrow keys won't move objects. For as much as I pay for this software, I'm getting really sick of all these random little bugs that just "pop up."

Tried re-starting the software, didn't work for me 😕

[ItsRainingRobots]

Alright- it took four re-starts, but now it's okay? This is ridiculous.

[Monika Gause · Accepted solution]

ItsRainingRobots  schrieb

Alright- it took four re-starts, but now it's okay? This is ridiculous.

Other software interferes with it.

Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

[Depone00]

This was not the answer. The answer is below in another comment. Please change the solution to that comment.

[wax lily]

I was experiencing this after the newest Illustrator update & was getting worried my keyboard was wonky. Cleared pref files and restarted computer, and that fixed the problem!

[VBL2]

same problem here. I hate Illustrator. BRING BACK FREEHAND ... PLEASE!!

[Eliyah Gevalt]

1st restart the app (after making sure the Increment in settings isn't set to 0 which it shouldn't be)

if not - restart the comp

[Samridhi5E14]

I was doing my work but suddenly my "z" key stopped working in illustrator (still isn't)...... now that's the problem. It is working absolutely fine in typing but I cant zoom in or out through my shortcut key. *scream and cries* hELP

[Eliyah Gevalt]

Restart ets. If not you can change the sho

[cent_]

I had this same issue, and realized that I had put 'View > Snap to pixel' off.. now it works again

[Shepsketch]

This was my problem too. It works after turning 'snap to pixel' on. Thanks!

[Aaron Ncz]

This sh!t happened to me today. Somehow some way Illustrator set the keyboard increment to 0.1pt. God knows how and why. Thanks for the thread.