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Blue tutorial box won't go away

Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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Yeah so I downloaded the program yesterday, and the irritating tutorial box (I assume? It's just blue and blank?) is glitching out. I can't click it, I can't close it, I can't move it. It was on the bottom yesterday so I could ignore it but it glitched up to the top today and now it's in the way of layers and anything I need to access at the top of the toolbar which is pretty program breaking. 

 

Suffice it to say my free trial isn't exactly going well.

 

 

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correct answers 2 Correct answers

Adobe Community Professional , Jul 11, 2021 Jul 11, 2021
@raeflower Did you try turning off Show Tool Tips in your Edit > Preferences > General tab?

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Adobe Community Professional , Jul 13, 2021 Jul 13, 2021
Okay, @raeflower was able to get it to go away by restarting their computer. I'm not sure what you've tried so far. Here are some ideas: Close all documents. In Preferences, uncheck the Show Tool Tips in the General tab. Close Illustrator. Relaunch the program. Is the box still there? If so, try closing all Adobe applications, quitting all the way out of the Creative Cloud app, and restarting your computer. Still there? Try reinstalling Illustrator. You can keep your preferences or follow instru...

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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Click on the lightbulb, then choose the prompt to make it go away. Sorry forgot what exactly the verbiage is.

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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Clicking on the Lighbulb brings up the tutorial menu, nothing else. The box remains no matter what actions i take within the tutorial menu .

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Try turning off Show Tool Tips in your Edit > Preferences > General tab?

 

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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@raeflower Did you try turning off Show Tool Tips in your Edit > Preferences > General tab?

 

JainLemos_0-1626034210689.png

 

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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I did before I posted the question unfortunately. It didn't work. 

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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@raeflower Okay, and when you click on the Lightbulb icon you don't get the Learn pop-up? It sounds like you need to reset your preferences or try a clean reinstallation. You've no doubt tried toggling your GPU and performance settings...

 

JainLemos_0-1626035184378.png

 

JainLemos_1-1626035258778.png

 

 

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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No, I still got the pop up with the menu, the blue rectangle just still wouldn't go away. I tried changing the show tool tips and then restarting my computer, and that worked though! It's gone finally!

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New Here ,
Jul 13, 2021 Jul 13, 2021

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I'm having the same issue. You're not alone raeflower

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Okay, @raeflower was able to get it to go away by restarting their computer. I'm not sure what you've tried so far. Here are some ideas: Close all documents. In Preferences, uncheck the Show Tool Tips in the General tab. Close Illustrator. Relaunch the program. Is the box still there? If so, try closing all Adobe applications, quitting all the way out of the Creative Cloud app, and restarting your computer. Still there? Try reinstalling Illustrator. You can keep your preferences or follow instructions to reset them here: How to set preferences in Illustrator (adobe.com)

 

Still there? Please come back and we'll try to troubleshoot with you some more!

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