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Can't Create a new Document

New Here ,
Jul 30, 2018 Jul 30, 2018

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When I try to create a new document it gives the message "An unknown error has occurred."  Followed by "Can't create a new illustration. The command was cancelled."  Why is this happening?  How am i supposed to start a project?

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correct answers 1 Correct answer

Enthusiast , Jul 30, 2018 Jul 30, 2018

Start with this option:

Delete Illustrator Preferences:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator.

You are prompted to delete the current settings.

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Adobe
Community Expert ,
Jul 30, 2018 Jul 30, 2018

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When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

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Enthusiast ,
Jul 30, 2018 Jul 30, 2018

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Start with this option:

Delete Illustrator Preferences:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator.

You are prompted to delete the current settings.

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New Here ,
May 12, 2021 May 12, 2021

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THX a LOT!!

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New Here ,
Dec 16, 2023 Dec 16, 2023

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LATEST

worked thx

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Thank you so much!

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