Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Can't Create a new Document

New Here ,
Jul 30, 2018 Jul 30, 2018

Copy link to clipboard

Copied

When I try to create a new document it gives the message "An unknown error has occurred."  Followed by "Can't create a new illustration. The command was cancelled."  Why is this happening?  How am i supposed to start a project?

Views

11.5K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Jul 30, 2018 Jul 30, 2018
Start with this option: Delete Illustrator Preferences:Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings.

Likes

Translate

Translate
Adobe Community Professional ,
Jul 30, 2018 Jul 30, 2018

Copy link to clipboard

Copied

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 30, 2018 Jul 30, 2018

Copy link to clipboard

Copied

Start with this option:

Delete Illustrator Preferences:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator.

You are prompted to delete the current settings.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

LATEST

THX a LOT!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 21, 2021 Jan 21, 2021

Copy link to clipboard

Copied

Thank you so much!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines