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Can't Save Any Illustrator File with New 2020 Update

Contributor ,
Nov 09, 2019 Nov 09, 2019

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Hello. I just updated Illustrator to the newest version and now I can't save any file. When I go to Save and hit the OK button in the Illustrator Options box, I get an error that says "An Unknown Error Has Occurred". This happens with all files, new and existing. I need this for my job so this is a very urgent problem if no file can be saved. Is this a bug in the new update? PLEASE HELP before I have to work on Monday!!

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Bug , Performance

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correct answers 3 Correct answers

Contributor , Nov 09, 2019 Nov 09, 2019

I just found the solution here:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving

I deleted all of my pdf presets by going to Edit>Adobe pdf Presets. Now I can save.

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New Here , Mar 13, 2021 Mar 13, 2021

I followed these steps and it fixed the file save error. The main issue for me was the "(Beta) optimize File Open" unchecked that and I was able to save again. 


Steps:
i)Launch Illustrator
ii)Open preference in the "Edit" tab 
iii)Go to “File Handling & Clipboard”
iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
v)Click ok
vi)Try to save file and let us know if that helps
If it is still reproducible
i)Open preference by pressing “Cmd+K”
ii)Go to “File Handling & Clipboard”
uncheck “Sav

...

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New Here , Apr 18, 2021 Apr 18, 2021

My error said "Unable to find file" 

This worked for me:

1. Save as

2. Save Cloud Document

3. Name your file and save in cloud

4. Save as

5. Now you should be able to save local on your computer

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Same thing is happening to me. None of these fixes are working for me.

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Same happend to me yesterday, I maneged to save it on the adobe cloud, but I much rather have it on my computer. Tried all the fixes but none are working. I'm using the 25.2.1 version of Adobe Ai and MacOs Big Sur.

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Community Expert ,
Apr 09, 2021 Apr 09, 2021

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Is Illustrator allowed to write to your disk?

 

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Yes, i'm pretty sure its allowed, never changed it. Where can I double check this?

 

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Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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How do you establish if you have or haven't granted Illustrator access to write to disk? 

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New Here ,
Sep 21, 2021 Sep 21, 2021

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Thanks so much! This helped me.

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New Here ,
Jul 12, 2022 Jul 12, 2022

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LATEST

This worked for me! thank you!

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New Here ,
Apr 18, 2021 Apr 18, 2021

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My error said "Unable to find file" 

This worked for me:

1. Save as

2. Save Cloud Document

3. Name your file and save in cloud

4. Save as

5. Now you should be able to save local on your computer

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New Here ,
Jan 11, 2022 Jan 11, 2022

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This worked for me - thanks!

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New Here ,
Nov 04, 2021 Nov 04, 2021

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i am working on a macbook pro (monteray and illustator 22) with external monitor. once i unplugged my external monitor i was able to see save dialog box and was able to save again. After plugging in my monitor i was unable to save again.

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Community Expert ,
Nov 04, 2021 Nov 04, 2021

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Monterey has several severe issues.

There are issues with USB hubs and there are memory leaks.

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New Here ,
Nov 27, 2021 Nov 27, 2021

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If you're using windows, windows security can also block you from being able to save anything from any particular app, such as Illustrator, Photoshop, etc.

 

I - To fix this go into your computer setting panel. 

II - Go to "Virus & Threat protection". 

III - Select "Manage settings" under the Virus & threat protection setting tab. 
IV - Scroll down till you see "Controlled folder access" and select "Manage Controlled folder access". 

V - A) Turn off "controlled folder access" or

        B) Select "Allow an app through controlled folder access" and then select "Add an allowed app" to select the app (Illustrator, Photoshop, etc.)

VI - And now hopefully you should be able to save your project!

 

Hope this helps someone!

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