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Can't save file 'this file cannot be found' error

Participant ,
Feb 03, 2021 Feb 03, 2021

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Hi There,

 

I've been working on a file for a cople of days that's on my desktop. Today I opened the file, made some edits and hit CMD + S and saw this error...

Screen Shot 2021-02-04 at 9.37.05 AM.png

 

Things I've tried...

  1. Copying the art into a new document and saving
  2. Saving the new document to different disks (all local, no servers)
  3. Creating a blank document with nothing in it and saving

 

Bascially, I can't save anything - has anyone else seen this?

Cheers

Ben

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correct answers 1 Correct answer

Community Beginner , Jun 22, 2021 Jun 22, 2021
I think I know why this is happening. I have 2 Adobe accounts - one that has full access and one that only has free access. A mistake I made a while back was setting up an adobe stock account using my free account instead of my paid account, so to buy stock images, I have to log out of the account that my Illustrator, Photoshop, etc programs are connected to, log into my free one, get the images I want, save, and log out. When this same issue happened to me, I was logged into the free account th...

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Explorer ,
Jun 10, 2021 Jun 10, 2021

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Happend to me as well. First Adobe breaks "save as" in Photoshop and now saving in Illustrator doesn't work at all.  What's happening over there?

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Which version, which system, exactly where are your files located?

 

How often do you reboot the computer?

Can you "Save as" the file elsewhere?

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New Here ,
Jun 13, 2021 Jun 13, 2021

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The same thing just happened to me. The task manager trick worked but I had to cross my fingers, say a prayer and say ten Hail Marys while I waited for it to reload. What a gamble!

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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I think I know why this is happening. I have 2 Adobe accounts - one that has full access and one that only has free access. A mistake I made a while back was setting up an adobe stock account using my free account instead of my paid account, so to buy stock images, I have to log out of the account that my Illustrator, Photoshop, etc programs are connected to, log into my free one, get the images I want, save, and log out.

 

When this same issue happened to me, I was logged into the free account that doesn't have access to programs. As soon as I remembered this, I signed back into my pro account and the issue was solved. So double check that you're signed into your Adobe account.

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Yep, great, that worked! Sign out, sign in and voila!

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New Here ,
Jul 19, 2021 Jul 19, 2021

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This just happened to me too. My workaround was saving as an .eps file, which worked, then shutting down illustrator and re-starting. 

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New Here ,
Jul 23, 2021 Jul 23, 2021

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So I found a very strange solution not sure if it will help anyone else. When you go to save as there is an option to click save on Cloud. Click  on that option and name your document file and then once it is saved to the name you want go back to save as and click the file folder you want to save it too. It works like a charm. No need to click out or exit illustrator.

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Howdy!

I was having this problem too, but may have found a FIX!, though I don't know how or why it works. I change the document colour mode (RGB/CYMK) from whichever I am using then undo (so my file doesnt look whack) then save again and it works. Would love if someone who is having this problem could attempt this and verify.

 

Best,

e

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New Here ,
Sep 10, 2021 Sep 10, 2021

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This worked for me as well. I went to file, document color mode, and changed it to CMYK. I then switched it back to RGB and was able to save after doing this. 

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New Here ,
Sep 16, 2021 Sep 16, 2021

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Had the same issue.  I was able to save as an .eps (safety measure before force quit).  Then I used the force quit, reopen, and was able to save normally again.  This was not a free account issue for me.  

 

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