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Can't save: "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

Community Beginner ,
Mar 08, 2018 Mar 08, 2018

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When I try to save a file this dialog window keeps popping up, it says "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder." I'm using windows 10 with the latest version of Illustrator CCAdobe Illustrator.png

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correct answers 1 Correct answer

Community Beginner , May 24, 2018 May 24, 2018
What I did was to quit backup and sync from google, every time that message showed I quitted and it worked perfectly. Not sure if that can help you but that did it for me. Working at the same time in one file in different computers seems to make conflicted files, so try to avoid doing work at the same time maybe having a version control system for each co-worker can help you out.

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New Here ,
Mar 08, 2018 Mar 08, 2018

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You'll have to save your file with a different filename or in a different area. OR double check that your file is not open in a different application such as Acrobat. Also, if you saved this as a PDF file and opened that PDF from your finder window if the file is still selected it won't let you save. See example:

Make sure the file name is no longer highlighted in blue. Then try saving again.

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Community Beginner ,
Mar 08, 2018 Mar 08, 2018

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if I change the name and the area it comes up again and again, every time I save the same file. Is not a used by any other program, in fact, I only have illustrator open.

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New Here ,
Mar 08, 2018 Mar 08, 2018

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Can you try saving as an .eps?

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Community Beginner ,
Mar 08, 2018 Mar 08, 2018

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With .eps works, I can save everything as usual

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New Here ,
Aug 04, 2020 Aug 04, 2020

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This worked!! Thank you for saving my life.

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New Here ,
May 24, 2018 May 24, 2018

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I have the same problem. I'm teamleader in creative cloud. My collegues don't have any problems with saving illustrator files in creative cloud files. This problem started this week out of nowhere. If I work local on my computer I can save files. But everything in creative cloud files I can,t save (same notice as above picture) only file save as and overwrite work. Also there are lot files now conflicted files. Because i work in a team we have to work with ai files and not eps. Is there any other sollution. I tryed a lot and I'm really frustrated.

Hope someone can help me out.

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Community Beginner ,
May 24, 2018 May 24, 2018

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What I did was to quit backup and sync from google, every time that message showed I quitted and it worked perfectly. Not sure if that can help you but that did it for me. Working at the same time in one file in different computers seems to make conflicted files, so try to avoid doing work at the same time maybe having a version control system for each co-worker can help you out.

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New Here ,
Dec 20, 2020 Dec 20, 2020

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Screenshot_2.jpg

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New Here ,
Dec 20, 2020 Dec 20, 2020

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Hello Everybody ,I try to fix all every step but still can't fix.

Could Anyone help me with it, Thankssss. 

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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Please create a new thread, tell us your system and version and exactly where you save your files.

Also: are file and folder names only ASCII characters?

Do you have all the access privileges?

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Do you using any anti virus without Windows defender? Just turn off that and try again. It was worked for me.

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New Here ,
Oct 15, 2021 Oct 15, 2021

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I FOUND THE ANSWER!!!!  REMOVE ALL PERIODS FROM FILENAME!!!  That is what worked for me.  Done and done!  Uuugh, thank God!  Watch out for any "special characters".  For me it was the removal of the periods that finally did it.  Underscore and hyphen still work.  Best of luck to all! 

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New Here ,
Nov 14, 2021 Nov 14, 2021

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Another Solution is to open your Antivirus program and check the blocked and allowed apps and make sure to place the illustrator.exe file in the allowed apps so that the Antivirus program doesn't automatically stop it from making changes to your files

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