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Can`t save the illustration. You do not have enough access privileges. ID: -5000

Enthusiast ,
Jul 02, 2018 Jul 02, 2018

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I`m getting this error when trying to save a template to my local drive (File > save as template...)  Using MacOS sierra 10.12.4

I`m ok with saving out a normal .ai file, but not the template...have restarted illustrator with same issue when trying to save as template.

Screen Shot 2018-07-02 at 5.01.32 pm.png

Screen Shot 2018-07-02 at 4.58.12 pm.png

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correct answers 1 Correct answer

Adobe Community Professional , Jul 02, 2018 Jul 02, 2018
Check your access privileges. Are you an admin?Can you save the template somewhere else and then move it into that folder? Also: templates can be saved anywhere.

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Adobe Community Professional ,
Jul 02, 2018 Jul 02, 2018

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Check your access privileges. Are you an admin?

Can you save the template somewhere else and then move it into that folder? Also: templates can be saved anywhere.

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Enthusiast ,
Jul 02, 2018 Jul 02, 2018

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Yes under "users and groups" I am the logged in admin (and owner) of the mac.

ok I can save the template to the desktop...I prefer it in its default location though, but thanks Monika.

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Adobe Community Professional ,
Jul 02, 2018 Jul 02, 2018

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Can you move it to that location later?

Can you check your access privileges on the computer? There is a check and repair tool in the Mac Utilities.

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Enthusiast ,
Jul 02, 2018 Jul 02, 2018

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yep I can move it there afterwards,

Screen Shot 2018-07-03 at 9.04.53 am.png

here are my mac functions, I dont know where to check access privileges, only see that I am able to login as admin, and when I moved the test template into the folder it asked for admin password which I entered..

Screen Shot 2018-07-03 at 9.03.56 am.png

here are my admin settings and some of the utilities available.. I went to mac System preferences > users&groups

Screen Shot 2018-07-03 at 9.01.45 am.png

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Adobe Community Professional ,
Jul 03, 2018 Jul 03, 2018

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Enthusiast ,
Jul 03, 2018 Jul 03, 2018

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ok, the access information seems ok.

Screen Shot 2018-07-03 at 5.32.15 pm.png

others have had problems with this method though, from user feedback, although thats Osx Lion, long gone.

Screen Shot 2018-07-03 at 5.28.14 pm.png

I haven`t tried the Terminal approach, but i`ll leave that for now as i`m not familiar with the back end and even though if I follow the instructions, if something goes wrong system wide i`m stuffed, this mac is mission critical for me. The template issue I can work around. Thanks Monika.

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New Here ,
Aug 12, 2020 Aug 12, 2020

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I ran into this problem today (Aug 12, 2020) and my work around:
- Save the template to the desktop

- Open Finder
- Search for & open Templates folder in AI (there are 4 Template folders on my laptop in other apps)
- Drag the template icon into the Finder
- Input my password credentials to allow the move

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Go to template folder. Right-click and choose "get info." At the bottom, click the lock, enter your password, then add "Administrators" along with "read and write" privelages. Done. Will then work to save templates to that folder. 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Awesome thanks, I think that solved it for me... although its taking quite some time... is that normal or should i relaunch my finder... 😄

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Explorer ,
Jun 05, 2021 Jun 05, 2021

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Thank you for posting this information. This helped me greatly too.

 

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Same problem. It's crazy this company has been around forever and still they cannot figure out how to make things easy. ... legacy, big data, an old school company cannot shrug off their past stuck in medoicracy 

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Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

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Your operating system wants to protect you from damage. If application software could easily circumvent its protection measures without the OS kicking in, then the OS would be a failure.

 

So in effect nobody can spare you from learning how to control your operating system.

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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Goodness, I can't believe this is STILL a glitch a year later in a program that costs almost 300 dollars a year to use. Honestly floored. 

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Adobe Community Professional ,
Jul 23, 2021 Jul 23, 2021

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As long as you don't tell us exactly where you want to save the file, we won't be able to help you.

 

Are you sure that you actually have enough access privileges on that Mac?

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Community Beginner ,
Jul 23, 2021 Jul 23, 2021

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Like the person who posted, I own the mac I have the issue on and am using the administrator account. I had to jump through the same hoops as the user who posted to firure out how to save a template. As someone who is new to this program, the glitches I've been running into that add a hitch to every single tiny thing I try to do are truly infuriating and I find it interesting that for 300 bucks per user per year, things like this aren't fixed and I still have to come to a forum to do figure out what's wrong, adding hours to my project time. 

 

I just find it interesting that extremely high priced programs these days don't even bother to fix problems people post on these forums if there's an irritating, lenghty, workaround that falls on the user's time.  

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Adobe Community Professional ,
Jul 23, 2021 Jul 23, 2021

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Mac OS is preventing you from doing harm to the system.

You have to give permission to the app to even write to the disk. And no, this is not something the application developer can do for themselves, because that would defeat the purpose of the permission system as a whole.

 

There are certain locations that no app can write to. It's not possible. So please can you tell us exactly what you want to write to exactly where?

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