Can't use the functions: New Document, Save or Save As in Illustrator

[nadelvalle@hotmail.com]

As from yesterday, i am not able to create a New Document (the only turnaround i found so far for this, is by clicking the “Use legacy File New interface” in the preferences panel.

I can´t also Save or Save As documents (i can use the Save a Copy function). It´s been very hard to be able to work like this.

The things i´ve tried so far:

- Uninstall the Illustrator from the Creative Cloud and installing it again.

- Use the Cleaner tool to clean the Illustrator so i can install it again.

- Install a previous version of the illustrator from CC.

- Reset the preferences by deleting or rename the Adobe Illustrator 24 and 25 folders in the Aplication Support folder inside my user Library

Nothing worked so far.

I am currently using Adobe Illustrator 2021 (v.25.0) on a Macbook pro with macOS Catalina.

Anyone that can help me, please?

[Monika Gause]

Is there a printer connected, turned on and set upas the default printer?

Illustrator looks for a printer when opening a file (creating a new file is basically opening) as well as when saving files.

[nadelvalle@hotmail.com]

Hi, yes, there is a Canon printer via wifi as default printer. 

[Jacob Bugge · Accepted solution]

Nadel,

Just to make sure: is your printer recognized as active/turned on?

What happens if you switch default printer to be Acrobat (or similar)?

[defaultap36lwpkgwrl]

I'm having the same problem and this didn't work for me.