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Can't use the functions: New Document, Save or Save As in Illustrator

New Here ,
Jan 06, 2021 Jan 06, 2021

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As from yesterday, i am not able to create a New Document (the only turnaround i found so far for this, is by clicking the “Use legacy File New interface” in the preferences panel.

I can´t also Save or Save As documents (i can use the Save a Copy function). It´s been very hard to be able to work like this.

 

The things i´ve tried so far:

- Uninstall the Illustrator from the Creative Cloud and installing it again.

- Use the Cleaner tool to clean the Illustrator so i can install it again.

- Install a previous version of the illustrator from CC.

- Reset the preferences by deleting or rename the Adobe Illustrator 24 and 25 folders in the Aplication Support folder inside my user Library

 

Nothing worked so far.

 

I am currently using Adobe Illustrator 2021 (v.25.0) on a Macbook pro with macOS Catalina.

Anyone that can help me, please?

TOPICS
Bug, How to, Performance, Tools

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correct answers 1 Correct answer

Adobe Community Professional , Jan 07, 2021 Jan 07, 2021
Nadel, Just to make sure: is your printer recognized as active/turned on? What happens if you switch default printer to be Acrobat (or similar)?

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Adobe Community Professional ,
Jan 06, 2021 Jan 06, 2021

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Is there a printer connected, turned on and set upas the default printer?

Illustrator looks for a printer when opening a file (creating a new file is basically opening) as well as when saving files.

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Hi, yes, there is a Canon printer via wifi as default printer. 

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Adobe Community Professional ,
Jan 07, 2021 Jan 07, 2021

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Nadel,

 

Just to make sure: is your printer recognized as active/turned on?

 

What happens if you switch default printer to be Acrobat (or similar)?

 

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New Here ,
Mar 24, 2021 Mar 24, 2021

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I'm having the same problem and this didn't work for me. 

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