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Hey all,
I'm trying to save a local illustrator document into my cloud (in order to access it with my iPad), but either illustrator just crash, or the document never appears in my cloud files.
Any idea ?
Thanks !
That is not a large document.
Do you have any plugins installed?
Can you try and create a new document, draw a rectangle and then save it directly to the Cloud. Does that work?
I've tried again with my file, and this time everything works fine.
Well... all good !
Thanks for your help.
Best,
Olivier
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What's in your file?
What exactly are youdoing step by step?
What happens instead of saving?
Did you already try logging out and then in your Cloud accont again?
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Hi Monika,
Thank you for your answer.
In my file ? Only layers with drawings, size 4Mo
Step by step:
-Loading from a local folder my AI file
-Save as...
-Online document
-Wait ...(sometimes AI crashes there by quitting)
-Close my local file
-Open, online document, and nothing there.
Yes I've already tried to logging out and in, didn't change anything.
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That is not a large document.
Do you have any plugins installed?
Can you try and create a new document, draw a rectangle and then save it directly to the Cloud. Does that work?
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No don't have any plugins installed (only audio plugins)
I created a new doc and save it to the clouds, works fine !
Why cant I with my other file....strange
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I've tried again with my file, and this time everything works fine.
Well... all good !
Thanks for your help.
Best,
Olivier
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Glad you could fix it!