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Cant save my local illustrator document onto the cloud

Community Beginner ,
Feb 12, 2021 Feb 12, 2021

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Hey all,

I'm trying to save a local illustrator document into my cloud (in order to access it with my iPad), but either illustrator just crash, or the document never appears in my cloud files.

Any idea ?

 

Thanks !

 

 

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correct answers 2 Correct answers

Adobe Community Professional , Feb 13, 2021 Feb 13, 2021
That is not a large document. Do you have any plugins installed? Can you try and create a new document, draw a rectangle and then save it directly to the Cloud. Does that work?

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Community Beginner , Feb 13, 2021 Feb 13, 2021
I've tried again with my file, and this time everything works fine.Well... all good !Thanks for your help.Best,Olivier

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Adobe Community Professional ,
Feb 12, 2021 Feb 12, 2021

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What's in your file?

What exactly are youdoing step by step?

What happens instead of saving?

 

Did you already try logging out and then in your Cloud accont again?

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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Hi Monika,

 

Thank you for your answer.

 

In my file ? Only layers with drawings, size 4Mo

 

Step by step:

-Loading from a local folder my AI file

-Save as...

-Online document

-Wait ...(sometimes AI crashes there by quitting)

-Close my local file

-Open, online document, and nothing there.

 

Yes I've already tried to logging out and in, didn't change anything.

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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That is not a large document.

 

Do you have any plugins installed?

 

Can you try and create a new document, draw a rectangle and then save it directly to the Cloud. Does that work?

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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No don't have any plugins installed (only audio plugins)

 

I created a new doc and save it to the clouds, works fine !

Why cant I with my other file....strange

 

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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I've tried again with my file, and this time everything works fine.

Well... all good !

Thanks for your help.

Best,

Olivier

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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Glad you could fix it!

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