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Clipping masks are missing when opening file from others

New Here ,
Mar 28, 2021 Mar 28, 2021

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Hi all,


I've been having this issue I cannot figure out. I frequently get Illustratror files from designers who work for our company and when I open them, all the clipping masks are gone.


This only happens with files from certain designers so I am led to believe it is not my settings. 


I am running an up to date version of Illustrator 2021 on my Macbook Pro 2018 touchbar on Big Sur (this has been going on for over a year).


The way I get around it is I ask the desingers to embed ALL files in the ai files then the masks are there when I open the files. If the files are linked, the masks are gone. This is troublesome as the files are huge with embedded files and some documents are 100 pages.


I attached some screen caps of what the correct file looks like then what it looks like when I open it in Illustrator.


Any insight would be much appreciated!






Screen Shot 2021-03-29 at 12.04.09.jpg

Screen Shot 2021-03-29 at 11.00.45.jpg


Draw and design, How to, Print and publish







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